Support Coordinator - Care & Support - Supported Living Service Enfield

Outward Housing; Enfield; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days Annual Leave excluding Bank H—

Comprehensive Learning & Development

Cycle-to-Work Scheme

Death in Service Benefit

Health Assured - Employee Assistance

Eye care Vouchers

Flu Jab Reimbursement

Pension Scheme

Refer-a-Friend Scheme

Job summary

Outward is seeking a proactive Support Coordinator to join our team at Desmond Court, supporting adults with learning disabilities, autism, and mental health needs. You will balance hands-on care with service coordination and leadership responsibilities to ensure safe, high-quality day-to-day operations.

You will lead shift coordination, mentor staff, and oversee care plans, safeguarding, and documentation, while working across multiple services in a supportive living environment.

Qualifications

• Experience supporting adults with learning disabilities, autism or complex needs.
• Strong safeguarding and risk-management knowledge.
• Knowledge of health and safety in a 24-hour supported living environment.
• Experience with key working, support plans and outcome reviews.
• Ability to guide and supervise staff and maintain professional standards.
• Excellent communication and organisational skills.

Responsibilities

• Provide direct, person-centred support to people we support, promoting independence, dignity, choice and wellbeing.
• Coordinate day-to-day service delivery, ensuring planned, responsive support.
• Carry out key working, including support plans, risk assessments and reviews.
• Lead on shift coordination and rota oversight to maintain safe staffing levels.
• Support staff practice with mentoring and role modelling good care.
• Provide line management and supervision to support staff, including inductions and appraisals.
• Carry out routine medication checks, MAR reviews, stock counts and escalation as needed.
• Support financial monitoring with basic checks of petty cash and receipts.
• Report and monitor maintenance issues with relevant teams to maintain safety and standards.
• Ensure accurate, timely documentation on daily records, incidents and safeguarding logs.
• Work flexibly across services, including evenings and weekends for continuity.

Skills

Safeguarding

Risk management

Health & safety

Staff leadership

Medication checks

Record keeping

Communication

Job description

About Outward

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North and East London. Established by families seeking alternatives to institutional care, we've grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable and empower, and we work in partnership with individuals and their families to promote choice, control and inclusion. Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage - not just the government minimum or national living wage - to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly. We are looking for a proactive and passionate Support Coordinator to join our dedicated team supporting adults with a range of needs, including learning disabilities, autism, mental health challenges, and complex support requirements. This role offers a unique opportunity to combine hands-on support with service coordination and leadership responsibilities, supporting the effective day-to-day running of the service.

Your Responsibilities

• Provide direct, person-centred support to people we support, promoting independence, dignity, choice, and wellbeing in line with individual support plans
• Coordinate day-to-day service delivery, ensuring support is consistent, well-planned, and responsive to people's needs
• Carry out key working responsibilities, including completing and reviewing support plans and risk assessments, supporting outcomes, and maintaining regular communication with families and professionals
• Lead on shift coordination and rota oversight, including covering shifts when required to maintain safe staffing levels and continuity of care
• Support staff practice, providing guidance, mentoring, and role-modelling good practice, including active support and positive behaviour approaches
• Provide line management and supervision to support staff, as delegated, including inductions, supervisions, performance feedback, and development support
• Carry out routine medication checks, including MAR chart reviews, stock counts, and escalation of medication concerns in line with policy
• Support financial monitoring, including basic checks of service petty cash, receipts, and people we support's finances, escalating discrepancies appropriately
• Report and monitor maintenance issues, liaising with relevant teams to ensure health, safety, and property standards are maintained
• Ensure accurate, timely, and high-quality documentation, including daily records, incident reports, safeguarding logs, and updates on digital care systems
• Work flexibly across multiple services, including evenings and weekends, to support consistent service delivery

Requirements

• Experience supporting adults with learning disabilities, autism, mental health needs, and/or complex support needs within a supported living or care setting
• Good understanding of safeguarding and risk management, including recognising concerns, taking immediate action, and escalating appropriately
• Knowledge of health and safety requirements in a 24-hour supported living environment, including lone working, medication safety, and environmental risks
• Experience of key working, including contributing to support plans, risk assessments, and outcome-focused reviews
• Ability to support and guide staff in day-to-day practice, including role modelling good care, supporting shifts, and maintaining professional standards
• Confidence completing and reviewing medication checks, incident reports, and basic service monitoring tasks
• Experience maintaining accurate records and using digital systems for care documentation, rotas, and communication.
• Strong communication and organisational skills, with the ability to work effectively with people we support, colleagues, families, and professionals
• Commitment to person-centred practice, dignity, equality, diversity, and inclusion

Essential Criteria

• Good understanding of safeguarding and risk management within a supported living setting, particularly when supporting adults with learning disabilities, autism, mental health needs, and complex health or behavioural presentations
• Knowledge of health and safety requirements in a 24-hour supported living environment, including lone working, moving and handling, infection prevention, and environmental risks within shared and self-contained accommodation
• Clear understanding of confidentiality, GDPR, and data protection principles, with the ability to manage sensitive information, records, and digital systems appropriately
• Experience maintaining accurate records and using digital care, medication, and rota systems to support safe and consistent service delivery
• Ability to work confidently within a multi-disciplinary framework, liaising with families, health professionals, social workers, and internal teams as required
• Strong organisational and communication skills, with the ability to prioritise tasks, support staff practice, and contribute to the smooth running of Desmond Court
• Commitment to person-centred practice, positive risk-taking, dignity, and promoting independence in line with individual support plans
• Access to a smartphone capable of receiving SMS messages and installing authentication applications, required for secure access to organisational systems used at Desmond Court
• Right to Work in the UK. Please note: Outward will not provide visa sponsorship

Desirable Criteria

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Additional training in PBS, safeguarding, or housing-related legislation

Benefits

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured - Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Diversity and Safeguarding at Outward

We are committed to equal opportunities and welcome applications from all sections of the community.

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.