Support Coordinator

Home Group; Sunderland; On-site; GBP 26,000; Full time

Job summary

A supportive community organization is seeking a dedicated Support Coordinator to assist students at the University of Sunderland. This role involves providing emotional support, coordinating wellbeing events, and collaborating with university teams. The ideal candidate will have a passion for helping students, excellent communication skills, and the ability to work night shifts. The position offers a competitive salary, extensive leave, and health benefits.

Benefits

34 days leave

Health cash plan

High street discounts

Career growth opportunities

Family friendly policies

Qualifications

• Experience coordinating and signposting to services.
• Ability to work on own initiative and remain calm under pressure.
• Familiarity with using technology for updates and online learning.

Responsibilities

• Receive calls from students and offer guidance.
• Provide face-to-face support in Student Accommodation.
• Coordinate events promoting student wellbeing.

Skills

Emotional support skills

Communication skills

Organizational skills

Ability to work under pressure

Flexibility

Job description

Job Description - Support Coordinator (251698)

Job Description

Description

Earn £13.21 per hour (salary £25,838 per year) plus instant pay access with Stream

Temporary contract (to 1st March 2026), full time (37.5 hpw), rota working

Sunderland - based at the University of Sunderland.

We can’t offer a CoS for this role.

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job.

The service provides emotional, wellbeing, crisis prevention and mental health support and operates alongside the University’s Wellbeing Team.

What you’ll do

• Receive calls from students, listening to their concerns and offering guidance.
• Offering face to face support and welfare checks in the Student Accommodation.
• Coordinating events to promote student wellbeing, from; film nights to stalls at freshers week.
• Work in close collaboration with the University’s Wellbeing, Accommodation and Security Teams to ensure wrap-around support is available to students 24/7.
• Provide person-centred, tailored guidance to students in relation to a wide range of needs which are having a detrimental effect on their wellbeing, such as emotional support, signposting to financial support and support to access community, social and voluntary groups.

You’ll joinJodie and our Sunderland University Out of Hours team, we’re super passionate about what we do! We’re really proud ofthe service as it is the only one of its kind in the business. Be part of one of the Uk’s top 10 Great Places to Work!

You have

• Passion to support students to live their best life, working together with an eye for detail.
• Experience of coordinating and signposting to internal and external services.
• The ability to workon your own initiative, remaincalm under pressure and havea resilient approach.
• Recognise every student is different and you’re able to adopt a flexible, personal approach, listening to students to understand their needs.
• Where we’re flexible with you, we do need to meet the needs of our students. That may mean adapting your start or finishing times on occasion.
• Working from 18:30 - 06:30, 4 nights on 4 nights off 8 week rolling rota.(Part Time is 2 nights per week)
• Although you’ll work nights, we do get together regularly for training and team meetings.
• Able to use technology to update outcome spreadsheets, complete online learning and to collaborate with colleagues and our stakeholders at the University.
• You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support