Support Consultant - D365 Business Central

Nigel Frank International; Cardiff; Remote; GBP 28,000 - 34,000; Full time

Job summary

A leading Microsoft Partner in Cardiff is looking for an enthusiastic support consultant to join their team. This role involves providing 1st line support for Dynamics 365 Business Central/NAV systems, troubleshooting issues, and ensuring customer satisfaction. The company offers a competitive salary of up to £34,000, extensive training opportunities, and a positive team environment with attractive benefits including healthcare and generous holidays.

Benefits

Healthcare & wellness plan

25 days holiday

Company activity days

Incentive schemes

Qualifications

• Experience supporting Dynamics 365 systems is essential.
• Strong analytical skills are necessary for troubleshooting.
• Excellent communication skills are required.

Responsibilities

• Support 1st line help desk for D365 BC/ Dynamics NAV.
• Troubleshoot system performance issues.
• Provide project-based support analysis.

Skills

Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV

Ability to support system issues at 1st line level

Strong analytical skills

Excellent communication skills

Job description

Job Description

I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/ NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful delivery to customer support tickets.

The role offers a fantastic opportunity to broaden prior experience in NAV/ Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression.

The role offers flexibility home working and occasional on-site travel requirement.

Role & Responsibilities

• Supporting 1st line help desk support tickets surrounding D365 BC/ Dynamics NAV
• Troubleshooting system performance issues/ minor bug fixing
• Project based support analysis for new implementation projects
• Working closely with customers to provide top tier customer service and support

Skills & Qualifications

• Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV
• Ability to support system issues at 1st line level
• Strong analytical skills, with the ability to understand issues and troubleshoot effectively
• Broad modular understanding - ideally including finance, supply chain OR manufacturing
• Excellent communication skills written and verbal, comfortable in user facing environment

Benefits

• A competitive base salary up to 34,000 (experience dependant)
• The opportunity to support a host of amazing D365 BC/ NAV customer projects within a like minded team
• Certified Microsoft Dynamics training and professional development openings
• A wealth of attractive company benefits including healthcare & wellness plan, 25 days holiday
• Fantastic company culture, including company activity days and incentive schemes

Interested in a fresh challenge in D365 BC/ NAV support? Apply now!

To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on (phone number removed) or send your current CV to (url removed).