Support Consultant

Cintra HR & Payroll Services Ltd; United Kingdom; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A payroll solutions company in Milton Keynes is looking for a Support Consultant to deliver high-quality support services to clients, manage risks, and maintain client relationships. The ideal candidate will have strong communication skills, a solid understanding of payroll and HR legislation, and the ability to work under pressure. This full-time position offers a competitive salary and opportunities for hybrid working.

Benefits

Generous bonus opportunities

Hybrid and flexible working arrangements

Employer matched pension contribution to 5%

Wellbeing support through cash plan

Onsite parking

Qualifications

• Excellent communication skills across all levels.
• Strong understanding of payroll and HR legislation.
• Ability to remain calm under pressure.
• Excellent numerical skills with high accuracy and attention to detail.
• IT literate with working knowledge of Microsoft Word and Excel.
• Ability to foster close working relationships with clients.

Responsibilities

• Provide high quality 1st line support services to customers.
• Maintain knowledge of company products and services.
• Correspond with clients in a professional manner.
• Accurately maintain the company CRM system.
• Contribute to product enhancement using CRM.

Skills

Excellent written and oral communication

Understanding of payroll and HR legislation

Ability to work under pressure

Client relationship management

IT literate (Microsoft Word, Excel)

Attention to detail

Logical thinking and problem-solving

Organised and methodical

Ability to meet deadlines

Teamwork

Job description

Support Consultant

Application Deadline: 14 November 2025

Department: Support

Employment Type: Permanent - Full Time

Location: Milton Keynes

Reporting To: Support Team Leader

Compensation: £28,000 - £29,500 / year

Description

Join our Support Department as a Support Consultant!

We are Cintra.

A rapidly growing company who are part of PSSG and are known for our award‑winning software that delivers payroll solutions to over 1000 clients.

As the proud recipient of the Payroll Service Provider of the Year 2024 award at the CIPP Annual Excellence Awards, we offer exciting opportunities for professional development, competitive bonus structures, and a collaborative work environment.

Our modern offices are located in Lindford Wood, Milton Keynes.

The opportunity

Your responsibilities will include:

• Providing high quality 1st line support services to customers and departmental colleagues
• Clearly communicating progress issues and risks to the appropriate stakeholders
• Retaining ownership of risks and issues, escalating where necessary
• Maintaining an up‑to‑date knowledge of company products, services, methodologies, policies, procedures and clients
• Attending training courses to develop relevant knowledge and skills
• Keeping up‑to‑date with payroll and HR policies and legislation by reading relevant literature, HMRC bulletins and internet research
• Identifying additional commercial opportunities and communicating to the appropriate level
• Corresponding with clients in a professional and friendly manner
• Accurately maintaining the company CRM system
• Creating and maintaining client relationships
• Contributing to product enhancement using CRMS
• Attending and participating in meetings and project activities
• Complying with published security policies that are applicable to the role and related activities

About you

• Excellent written and oral communication across all levels; including with clients, colleagues and management
• Excellent understanding of payroll and HR legislation with associated calculations
• Ability to work and stay calm under pressure
• Ability to respond enthusiastically to client enquiries
• Excellent numerical skills
• High level of accuracy and attention to detail
• IT literate, including a good working knowledge of Microsoft Word and Excel
• Ability to maintain and foster close working relationships with clients
• Logical thinking and problem‑solving skills
• Organised and methodical
• Able to meet strict deadlines
• Honesty and respect for confidential information
• Ability to work well as a team

What's in it for me?

At Cintra, we firmly believe that our employees are the cornerstone of our success, and investing in their growth is synonymous with investing in the future of our company. As part of our commitment to nurturing our team, we are proud to offer:

• A competitive salary with generous bonus opportunities
• Hybrid and flexible working arrangements supporting your work‑life balance
• Employer matched pension contribution to 5%
• Wellbeing support through our company paid cash plan and employee assistance program which includes spa and gym discounts
• Onsite parking
• And more!

In addition to the above, we strategically invest in our employees giving our workforce the learning opportunities they need to keep moving forwards in their careers. We offer continuous employee training to keep knowledge fresh, skills sharp and develop confidence.

Further details of the role can be found linked in the Job Description. Please note that we do not accept unsolicited CVs from agencies for this position, we thank you for your cooperation. We reserve the right to close this job advert at any time should there be a high volume of applications.