Support Consultant

Cintra HR & Payroll Services Ltd; Newcastle upon Tyne; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A growing payroll solutions company in Newcastle upon Tyne is seeking a Support Consultant. This role involves delivering excellent 1st line support to clients, maintaining an up-to-date knowledge of company offerings, and ensuring compliance with HR policies. The ideal candidate will possess strong communication skills, attention to detail, and an understanding of payroll legislation. This position offers a competitive salary and benefits, including hybrid working arrangements.

Benefits

Generous bonus opportunities

Employer matched pension contribution to 5%

Wellbeing support through cash plan

Onsite discounted parking

Continuous employee training

Qualifications

• Excellent communication skills with clients and colleagues.
• Ability to stay calm and organized under pressure.
• Strong numerical and problem-solving skills.

Responsibilities

• Provide 1st line support services to customers.
• Communicate progress and risks to stakeholders.
• Maintain the company CRM system accurately.

Skills

Excellent written and oral communication

Understanding of payroll and HR legislation

Ability to work under pressure

Problem-solving skills

IT literate

Ability to meet deadlines

Numerical skills

Attention to detail

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

Support Consultant

Application Deadline: 14 November 2025

Department: Support

Employment Type: Permanent - Full Time

Location: Newcastle upon Tyne

Reporting To: Support Team Leader

Compensation: £28,000 - £29,500 / year

Description

Join our Support Department as a Support Consultant! We are Cintra. A rapidly growing company who are part of PSSG and are known for our award-winning software that delivers payroll solutions to over 1000 clients.

As the proud recipient of the Payroll Service Provider of the Year 2024 award at the CIPP Annual Excellence Awards, we offer exciting opportunities for professional development, competitive bonus structures, and a collaborative work environment.

Our modern offices are located in Hoults Yard, nestled on the outskirts of the vibrant Ouseburn Valley. This area boasts a thriving creative community, rich local heritage, and a lively social scene.

The opportunity

Your responsibilities will include:

• Providing high quality 1st line support services to customers and departmental colleagues
• Clearly communicating progress issues and risks to the appropriate stakeholders
• Retaining ownership of risks and issues, escalating where necessary
• Maintaining an up-to-date knowledge of company products, services, methodologies, policies, procedures and clients
• Attending training courses to develop relevant knowledge and skills
• Keeping up-to-date with payroll and HR policies and legislation by reading relevant literature, HMRC bulletins and internet research
• Identifying additional commercial opportunities and communicating to the appropriate level
• Corresponding with clients in a professional and friendly manner
• Accurately maintaining the company CRM system
• Creating and maintaining client relationships
• Contributing to product enhancement using CRMS
• Attending and participating in meetings and project activities
• Complying with published security policies that are applicable to the role and related activities

About you

• Excellent written and oral communication across all levels; including with clients, colleagues and management
• Excellent understanding of payroll and HR legislation with associated calculations
• Ability to work and stay calm under pressure
• Ability to respond enthusiastically to client enquiries
• Excellent numerical skills
• High level of accuracy and attention to detail
• IT literate, including a good working knowledge of Microsoft Word and Excel
• Ability to maintain and foster close working relationships with clients
• Logical thinking and problem-solving skills
• Organised and methodical
• Able to meet strict deadlines
• Honesty and respect for confidential information
• Ability to work well as a team

What's in it for me?

At Cintra, we firmly believe that our employees are the cornerstone of our success, and investing in their growth is synonymous with investing in the future of our company. As part of our commitment to nurturing our team, we are proud to offer:

• A competitive salary with generous bonus opportunities
• Hybrid and flexible working arrangements supporting your work-life balance
• Employer matched pension contribution to 5%
• Wellbeing support through our company paid cash plan and employee assistance program which includes spa and gym discounts
• Onsite discounted parking
• And more!

In addition to the above, we strategically invest in our employees giving our workforce the learning opportunities they need to keep moving forwards in their careers. We offer continuous employee training to keep knowledge fresh, skills sharp and develop confidence.

Further details of the role can be found linked in the Job Description. Please note that we do not accept unsolicited CVs from agencies for this position, we thank you for your cooperation. We reserve the right to close this job advert at anytime should there be a high volume of applications.