Support Assistant - MID07174

Midlothian Council; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government council in the United Kingdom is seeking a Support Assistant to provide administrative support across various services. The successful candidate will ensure efficient record handling and assist with office operations. Minimum qualifications include literacy and numeracy skills. This is a permanent position with a competitive salary of approximately £24,675.40 per annum.

Qualifications

• Evidence of competency in literacy and numeracy skills.
• Experience in a similar office environment is desirable.
• Competency in keyboard and clerical skills required.

Responsibilities

• Carry out administrative support to various services across the Council.
• Liaise with service areas to ensure records are processed correctly.
• Organise Iron Mountain record deliveries and uplifts.

Skills

Literacy skills

Numeracy skills

Clerical skills

Education

Minimum of three standard grades level 3 passes (including Mathematics and English)

SVQ 2 or equivalent

Job description

Job Vacancy

We are recruiting for the position of Support Assistant within the General Business Services Support Team. As part of the Team, you will carry out administrative support to a number of services across the Council. We currently support Licencing, Burials Service, Incoming/Outgoing Mail, Scanning/Indexing of documents.

This role will also involve working with the Records, Archives and Document Management Team Leader with administration support including

• Liaising with service areas to ensure records are destroyed in line with the records retention schedule.
• Quality check incoming transfer in spreadsheets for records going to storage at Iron Mountain
• Prepare import spreadsheets for Iron Mountain record transfers
• Liaise with Iron Mountain regarding import spreadsheets and other queries
• Organising and facilitating Iron Mountain record deliveries and uplifts
• Assist with sorting and numbering archival records

You will help provide an effective, efficient, customer focussed and resilient service.

KNOWLEDGE

Evidence of competency in literacy and numeracy skills such as a minimum of three standard grades level 3 passes or above to include Mathematics and English or equivalent is essential. (SVQ 2 or equivalent is an acceptable alternative). Some practical experience or demonstration of competency in the use of word processing and standard PC software packages is also essential.

Demonstrable competency in keyboard and clerical skills are also required; SVQ 2 or equivalent is an acceptable alternative.

Experience in a similar office environment, with a working knowledge of modern office equipment is desirable.

CLOSING DATE - Sunday 7th December 2025

INTERVIEW DATE - week commencing 15th December 2025

Job Advert

Position Title: Support Assistant

Directorate: Place

Location: Fairfield House

Contract Status: Permanent

Hours of Work: 33

Working Pattern: Mon – Fri: 6hrs 36mins

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on 33 hours over 52 weeks per year, the minimum actual salary for this position is £24,675.40 per annum.

Requirements

Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this PSN Disclosure check will be met by the council.

Please note that Disclosure Scotland has changed the way PVG certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.

Additional Information

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child you are eligible for a guaranteed interview if you meet the essential criteria for the post.