Support Assistant

NIFHA - Northern Ireland Federation of Housing Association; Belfast; On-site; GBP 24,000 - 26,000; Full time

Job summary

A housing association in Northern Ireland is seeking Support Assistants for full-time and part-time roles. You will provide personal care and housing support services to individuals with learning disabilities, adhering to strict standards of care. Applicants should be customer-oriented and capable of contributing positively to the community. Competitive salary and various employee benefits are included.

Benefits

33 days annual leave

Enhanced Employer Pension Contribution

Health Cash Plan

Employee Assistance Programme

Weekly overtime payment

Enhanced Family Leave policy

Occupational Sick Pay

Enhanced Personal Development Programmes

Qualifications

• Experience in providing personal care and support to individuals.
• Ability to enable individuals to lead a full and integrated life in the community.
• Knowledge of the organization’s core values and customer service standards.

Responsibilities

• Deliver quality personal care and housing support services.
• Work with service users and staff to ensure effective support.
• Adhere to customer service standards and core values.

Skills

Customer service orientation

Ability to work with individuals with learning disabilities

Team collaboration

Job description

• Closing Date: 17 November 2025
• Location: Ballycastle Area, Ballymoney & Coleraine Area, Ballymena Area& Belfast& Ballyclare Area.
• Salary: Band 2 Level 1 - 4 (£24,401 - £25,281per annum)
• Contract: Permanent
• Hours: Full Time (37 hours per week) Part-Time and Relief
• Job Ref: SA/AA/11/25

The Organisation

This is an incredible opportunity to work for a customer focused organisation with an excellent reputation of providing housing and support services. Triangle strives to ‘Build Better Lives’ together by building homes and providing accommodation, individualised housing and care support. We promote social inclusion, supporting people to live independently and maintain their tenancies; we also provide support systems to enable adults with a learning disability maintain meaningful employment.

The Role

To work with service users and staff team to deliver quality personal care and housing support services to individuals with a learning disability/challenging behaviour enabling them to lead a full and integrated life in the community in which they live. Care and support must be delivered in accordance with the organisation’s core values, customer service standards and customer service guide.

The Package

• We have a number of permanent Support Assistant posts based in Ballycastle Area, Ballymoney & Coleraine Area, Ballymena Area& Belfast & Ballyclare Area.
• Salary scale is Band 2 Level 1 – 4 (£24,401 – £25,281 per annum)
• Full-time posts are available and part-time post will be considered for some the supported living schemes.
• Relief (casual) Contracts are also available for all areas
• Waiting list to be created for future opportunities

Some of the benefits include:

• 33 days annual leave,increasing with length of service to a maximum of 40 days(Includes public holidays)
• Enhanced Employer Pension Contribution (6% Employer/ 4% Employee)
• Health Cash Plan
• Employee Assistance Programme
• Weekly overtime payment
• Enhanced Family Leave policy
• Occupational Sick Pay
• Enhanced Personal Development (EPD) Programmes – Part Funded

Triangle Housing Association are committed to being an inclusive employer with a diverse workforce. We therefore encourage applications from people from the widest possible diversity of backgrounds, cultures, and experiences.

Anticipated Interview date will be 21 November 2025

• 60 Eastermeade Gardens Ballymoney BT53 6BD