Support Analyst

Corriculo Ltd; Oxford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A successful accountancy firm in Oxford is seeking a Support Analyst to join their IT team. In this role, you will be the first line of support for approximately 500 users, resolving helpdesk queries and providing exceptional service. The ideal candidate will have some commercial experience in a similar role, familiarity with ITSM platforms, and strong troubleshooting skills. Benefits include flexible working options, up to 30 days' holiday, and health benefits.

Benefits

Up to 30 days’ holiday

Life assurance

Health cash plan

Flexible and hybrid working

Qualifications

• Some prior commercial experience in a 1st line Service Desk role or similar.
• Ideally, some experience with an ITSM platform such as Freshservice, ServiceNow, Jira Service Management, etc.
• Basic Active Directory experience, along with Windows, Microsoft 365, etc.
• Good troubleshooting skills across hardware, software and basic network issues.

Responsibilities

• Act as the first line of support on a busy helpdesk.
• Deal with IT issues and helpdesk queries.
• Investigate resolutions or escalate to 2nd line support.

Skills

Commercial experience in 1st line Service Desk

Experience with ITSM platforms (Freshservice, ServiceNow, Jira)

Basic Active Directory

Troubleshooting skills

Job description

Support Analyst, Service Desk, 1st line, COR7422
As part of continuing business growth, an IT Support Analyst / Service Desk Analyst is required to join one of the region’s most successful accountancy firms. The successful Support Analyst / Service Desk Analyst will be the first line of support on a busy helpdesk, dealing with IT issues. Following a successful probation period, you will be able to work from home up to 2 days a week.

The Role
The Support Analyst / Service Desk Analyst will join the IT team of a growing top 40 accountancy firm with offices across central and southern England, as they seek to provide an exceptional support service to c.500 users. The Support Analyst / Service Desk Analyst will be responsible for picking up helpdesk queries and investigating their resolution, or passing on to the 2nd line where appropriate.

• Up to 30 days’ holiday
• Life assurance
• Health cash plan
• Flexible and hybrid working

What experience does the Support Analyst / Service Desk Analyst need?

• Some prior commercial experience in a 1st line Service Desk role or similar
• Ideally, some experience with an ITSM platform such as Freshservice, ServiceNow, Jira Service Management, etc.
• Basic Active Directory experience, along with Windows, Microsoft 365, etc.
• Good troubleshooting skills across hardware, software and basic network issues

I want to do that!
If you have any questions or would simply welcome a chat about this excellent Support Analyst / Service Desk Analyst role and company, just call me or drop me an email, as I’d love to hear from you! If, though, you think this role could be right for you and you’d like to learn more, then please apply now!

Corriculo Ltd acts as an employment agency and an employment business.