Support Administrator - Solihull (Fixed Term until September 2026)

St Basils; Metropolitan Borough of Solihull; On-site; GBP 25,000; Part time

Job summary

A local charity in Solihull is seeking a Support Administrator on a fixed-term contract to assist with day-to-day operations and support for young people. This part-time role involves providing administrative support, managing data, and working closely with the team. The ideal candidate will have office experience and a commitment to equality and diversity. Salary is £24,570 per annum pro rata.

Qualifications

• Office experience or experience working to deadlines.
• Experience of managing and analysing complex project statistical data.
• Delivering frontline triage or assessment service.

Responsibilities

• Provide day-to-day support to Homeless Prevention Workers.
• Administer day savers and food bank vouchers.
• Prepare agenda and minutes for meetings.

Skills

Office experience

Managing project statistical data

Delivering frontline triage

Education

English Language and Math’s to GCSE Grade C or above

NVQ 2 Advice & Guidance

Job description

CLOSING DATE: Wednesday 3rd December 2025

Job Title: Support Administrator - Solihull (Fixed Term Contract)

Reports to: Team Leader

Salary: Scale 4, Point 24, £24,570 per annum pro rota

Hours of work: Part Time (18.75 hours per week)

*Fixed Term until September 2026*

At St Basils, we are dedicated to safeguarding and promoting the welfare of children and young people. We expect our staff to create an environment and culture that promotes equality, diversity, and inclusion and advocate for anti‑discriminatory practices and behaviours.

Key Responsibilities

SUPPORT

• To provide day to day support to the Homeless Prevention Workers (HPW) to support efficient operation of the office
• To provide day to day support to the Solihull Pathway Projects as required
• To answer the telephone and respond to requests and/or take messages/escalate to appropriate Officers in the hub
• To support the team to ensure referrals are picked up in a timely manner on the shared email & Jigsaw Dashboard
• To send out Duty to Refer (DTR) Information as and when requested
• To liaise with the contact center and escalate referrals to the attention of the Homeless Prevention Co‑Ordinator
• To ensure the Hub operates an Appointment based system to enhance service delivery and work closely with the team to book Appointments for young people
• To ensure feedback forms are being sent to young people to complete
• To administer meetings, including the preparation of agenda and papers and to take minutes of the meetings.
• Ensure displays around the Youth hub are up to date and relevant
• To support the wider team with other tasks when required
• Assist with the weekly preparation of duty Rota’s
• To support the Hub in arranging partnership events as and when required
• To complete incident/accident reports.

DATA DUTIES

• Administer day savers and food bank vouchers, keeping a record to be able to provide reports.
• Support the Team Leader to Administer and keep record of petty cash
• Support the hub to complete Monthly & Quarterly reporting data to the Data Officer
• To ensure the Hubs Monthly, Quarterly & Annual reporting timetable is followed

Qualifications

Essential

• English Language and Math’s to GCSE Grade C or above or equivalent qualifications

Desirable

• NVQ 2 Advice & Guidance, Health & Social Care or equivalent

Role Experience

Essential

• Office experience / experience in working to deadlines
• Experience of managing and analysing complex project statistical data.
• Delivering frontline triage or assessment service.

Desirable

• Working with young people in the following settings/Types of work – Youth Work, Residential or Social Work, Probation, Community Work, Education and Training, Housing.

Knowledge

Essential

• Knowledge of and commitment to equal opportunities and anti-discriminatory practice
• Ability to work with figures and to maintain and improve standards