Supply Planning Coordinator

Harrods; City of Westminster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury department store in the UK is looking for a Supply Planning Coordinator to enhance supplier relationships and drive operational excellence. The role involves managing supplier onboarding, resolving EDI issues, and generating reports using SAP. Candidates should possess experience in supply chain coordination and strong problem-solving skills. This opportunity includes benefits such as a 33% staff discount and subsidised health care.

Benefits

33% staff discount

Subsidised medical and dental cover

Discounted gym membership

Qualifications

• Experience in supply chain coordination or a similar role.
• Knowledge of systems such as SAP and supplier portals.
• Strong problem-solving skills and ability to resolve technical issues.

Responsibilities

• Supporting supplier onboarding and delivering training on portal processes.
• Managing queries and ensuring compliance with portal workflows.
• Investigating and resolving EDI failures within agreed SLAs.

Skills

Supply chain coordination

Problem-solving skills

System knowledge (SAP)

Training and presentation skills

Tools

SAP

AFO

Job description

Overview

Our Supply Chain team is now looking for a Supply Planning Coordinator to join us in supporting our Supplier Engagement Strategy. This is an exciting opportunity to work at the heart of our operations, building strong relationships with suppliers and internal teams to ensure seamless processes and exceptional service. In this role, you will be responsible for driving supplier portal adoption and supporting day‑to‑day supply chain operations. Reporting to the Assistant Manager, you'll act as a subject‑matter expert on the supplier portal, resolve EDI issues, and manage purchase order accuracy. You will also monitor freight forwarding performance and provide data‑driven insights to improve operational efficiency. Harrods is one of the world’s leading luxury department stores and we are becoming a destination for top designers and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Responsibilities

• Supporting supplier onboarding and delivering training on portal processes.
• Managing queries and ensuring compliance with portal workflows.
• Investigating and resolving EDI failures within agreed SLAs.
• Maintaining accurate delivery schedules and supporting PO management.
• Monitoring freight forwarder performance and escalating issues as needed.
• Generating supply chain reports and KPI dashboards using SAP, AFO, and other platforms.

Qualifications

• Experience in supply chain coordination or a similar role.
• Knowledge of systems such as SAP and supplier portals.
• Strong problem‑solving skills and the ability to resolve technical issues.
• Confidence in hosting training sessions and presenting to stakeholders.
• A flexible approach and willingness to travel occasionally to our Distribution Centre in Thatcham.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

Benefits

Harrods offers a range of company‑wide benefits including 33% staff discount, subsidised medical and dental cover, discounted gym membership, and more.