Supply Chain Merchandiser – FOB (Spanish Speaking)

Paladone; Way; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global wholesale giftware company is seeking a proactive professional for supply chain coordination. The role requires fluency in both English and Spanish, experience in customer service, and excellent communication skills. Responsibilities include managing sales orders and ensuring timely deliveries while supporting customer satisfaction. This hybrid position based in Shoreham-by-Sea offers various employee perks including health support, flexible working hours, and opportunities for personal development.

Benefits

25 days holiday plus bank holidays

Flexible working hours

Employee discounts

Bonus opportunities

Access to financial advice

Qualifications

• Fluency in both English & Spanish (both written & verbal) is essential.
• Experience in customer service or supply chain is preferred.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Process sales orders and ensure timely order flow.
• Coordinate with procurement for production readiness.
• Manage customer complaints and returns promptly.

Skills

Fluency in Spanish

Customer service experience

Supply Chain experience

Strong commercial awareness

Excellent communication skills

Organizational skills

Proficiency in ERP systems

Proactive mindset

Tools

ERP systems

Microsoft Office (Excel, Word, Outlook)

Job description

Location: This is a Hybrid role, working 1-2 days per week at our Shoreham-by-Sea headquarters.

Would you like to join a fast-growing (200+ staff), exceptionally brilliant global company? Do you have experience in supply chain coordination and customer service, with a positive "can-do" attitude and the ability to stay calm under pressure? Do you want the chance to work with well-known brands such as Disney, Harry Potter, Warner Bros, and Barbie? If so, we want you to join our Supply Chain team and become part of our journey! This is a terrific opportunity for a proactive individual to be part of a growing business and utilise their skills within an established and supportive team.

Who are Paladone?

Paladone is a wholesale giftware company with offices and teams working globally. Our mission is to create winning trend life lifestyle products that put a smile on the faces of our customers globally. Along with our own branded products, we offer a comprehensive range of licensed giftware. We work with many exciting mainstream brands such as Disney, Harry Potter, Marvel, and DC Comics.

Who are WeCool Toys?

WeCool Toys is a Global Designer and Manufacturer of Dynamic Toys, Crafts, Compounds and more. We own, operate, and manage all vertical and horizontal production, package, export and distribution processes. WeCool Toys is a new member of Paladone Group Holdings.

The opportunity:

We're seeking a proactive professional to coordinate FOB order processing from start to finish for our LATAM market. Reporting to the Lead Supply Chain Merchandiser - Domestic & FOB, you'll manage your workload across multiple customers ensuring smooth operations and timely deliveries. You'll also communicate effectively with internal teams and external partners to resolve issues, ensuring all requirements are met and deadlines achieved. Fluency in Spanish is essential to build strong relationships and support our LATAM stakeholders.

What are key duties of the role?

• Accurately process sales orders using company ERP systems, ensuring data integrity and timely order flow.
• Complete item setup forms/specification sheets and ensure all customer data is accurately maintained.
• Arrange and track sample shipments for Key Account selections.
• Updating customer records, processing sales orders and invoices as appropriate.
• Liaise with customers on order placement and delivery procedures and progress updates on their orders including delays.
• Arranging re-works of packaging issues at factory.
• Liaising with sales team to report on PO progress and report on production and shipment delays, ensuring products are delivered on time.
• Obtain and provide customers with product Safety Test Reports in liaison with compliance.
• Facilitate customer portal management for retrieving and uploading customer orders.
• Ensure all new accounts are set up with correct credit limits and payment terms before orders are raised.

Liaison with Procurement and Inbound Logistics teams

• Liaising with Procurement to ensure production ready dates are in line with customers' requests.
• Co‑ordinate with shipping team to ensure handover dates are met.
• Ensure invoices are sent to the customer via the appropriate channel in a timely manner.

Customer Order Management

• Customer pricing and delivery specification are updated correctly and communicated to appropriate departments.
• Allocation of orders are in place to meet appropriate delivery times where applicable.

Complaints/Returns /Credits

• Record, investigate, and coordinate the resolution of all customer complaints, ensuring follow‑up and documentation within agreed timelines.
• Process customer credits and returns accurately, ensuring alignment with company policy.
• Escalate to respective departments on any product issues reported by customer or warehouse on receipt of the products.
• Process and manage the return of products and agree actions with respective departments on the disposal or rework of them.

What we need you to bring to the team

• Fluency in both English & Spanish (Both written & verbal)
• Preferable to have Customer Service, Supply Chain and/ or Inventory experience.
• Strong commercial awareness and customer focus.
• Excellent interpersonal, communication, and organisational skills.
• High attention to detail and ability to manage multiple priorities.
• Proficiency in ERP systems and Microsoft Office (Excel, Word, Outlook).
• Knowledge of EDI and retail web‑based portals desirable.
• A proactive, solutions‑oriented mindset and collaborative approach.

What we will offer in return

At Paladone, we care about our people and their wellbeing. You'll enjoy 25 days' holiday plus bank holidays, the option to buy or sell extra holiday, flexible start & finish times and hybrid working, an early finish on your birthday, and time off at Christmas. We offer great perks and rewards, including staff discounts, bonus opportunities, tech and furniture schemes, free parking, retail and legal discounts, and access to financial advice. Our social culture is second to none – with events like our Sports Day, HK Office Olympics, Christmas Party, and department socials (each team gets £100 per person annually to spend on their own get‑togethers). You'll also have access to wellbeing support including medical time off, eye tests, flu jabs, wellbeing days, EAP and NHS Top‑Up plans, plus mental health and financial coaching. And we'll help you grow with tailored training, funded qualifications, and e‑learning via Litmos, and ILM leadership courses.

What is next

If you are ready to join the Paladone team then click apply and submit your Resume, Covering letter. We aim to respond to all applicants within 5 working days.

• Please note that due to requirements of this role, the successful applicant will need to be fluent in both English & Spanish.