Supply Chain Merchandiser – FOB (Spanish Speaking)

Paladone; Shoreham-by-Sea; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading wholesale giftware company in Shoreham-by-Sea is seeking a proactive professional to coordinate FOB order processing for the LATAM market. The ideal candidate will have fluency in both English and Spanish, strong communication skills, and preferable experience in Customer Service and Supply Chain. This hybrid role offers 25 days of holiday, flexible working options, and various employee perks including staff discounts and wellbeing support.

Benefits

25 days’ holiday plus bank holidays

Flexible start & finish times

Staff discounts

Bonus opportunities

Wellbeing support

Tailored training and qualifications

Qualifications

• Fluency in both English & Spanish (written & verbal).
• Preferable experience in Customer Service, Supply Chain, and/or Inventory.
• Strong commercial awareness and customer focus.

Responsibilities

• Coordinate FOB order processing from start to finish for LATAM market.
• Communicate with internal teams and external partners to resolve issues.
• Process sales orders using company ERP systems.

Skills

Fluency in English

Fluency in Spanish

Customer Service experience

Supply Chain knowledge

Interpersonal skills

Organizational skills

Attention to detail

Proficiency in ERP systems

Microsoft Office proficiency

Commercial awareness

Tools

ERP systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Location

This is a Hybrid role, working 1‑2 days per week at our Shoreham‑by‑Sea UK headquarters.

About Paladone and WeCool Toys

Paladone is a wholesale giftware company with offices and teams working globally. Our mission is to create winning trend‑life lifestyle products that put a smile on the faces of our customers worldwide. We offer a comprehensive range of licensed giftware, working with mainstream brands such as Disney, Harry Potter, Marvel, and DC Comics.
WeCool Toys is a global designer and manufacturer of dynamic toys, crafts, compounds and more. We own, operate and manage all vertical and horizontal production, packaging, export and distribution processes. WeCool Toys is a new member of Paladone Group Holdings.

Opportunity

We’re seeking a proactive professional to coordinate FOB order processing from start to finish for our LATAM market.

Reporting to the Lead Supply Chain Merchandiser – Domestic & FOB, you’ll manage your workload across multiple customers, ensuring smooth operations and timely deliveries.

You’ll also communicate effectively with internal teams and external partners to resolve issues, ensuring all requirements are met and deadlines achieved. Fluency in Spanish is essential to build strong relationships and support our LATAM stakeholders.

Key Duties

Order Processing & Customer Service

• Accurately process sales orders using company ERP systems, ensuring data integrity and timely order flow.
• Complete item setup forms/specification sheets and ensure all customer data is accurately maintained.
• Arrange and track sample shipments for Key Account selections.
• Update customer records, process sales orders and invoices as appropriate.
• Liaise with customers on order placement and delivery procedures and progress updates, including delays.
• Arrange re‑works of packaging issues at factory.
• Liaise with sales team to report on PO progress and production and shipment delays, ensuring products are delivered on time.
• Obtain and provide customers with product Safety Test Reports in liaison with compliance.
• Facilitate customer portal management for retrieving and uploading customer orders.
• Ensure all new accounts are set up with correct credit limits and payment terms before orders are raised.

Liaison with Procurement and Inbound Logistics teams

• Liaise with Procurement to ensure production ready dates are in line with customers’ requests.
• Coordinate with the shipping team to ensure handover dates are met.
• Ensure invoices are sent to the customer via the appropriate channel in a timely manner.

Customer Order Management

• Update customer pricing and delivery specifications correctly and communicate to appropriate departments.
• Allocate orders to meet appropriate delivery times where applicable.

Complaints/Returns /Credits

• Record, investigate, and coordinate the resolution of all customer complaints, ensuring follow‑up and documentation within agreed timelines.
• Process customer credits and returns accurately, ensuring alignment with company policy.
• Escalate to respective departments on any product issues reported by customers or warehouses upon receipt of products.
• Process and manage the return of products and agree on actions with respective departments on disposal or re‑work.

What we need you to bring to the team

• Fluency in both English & Spanish (written & verbal).
• Preferable experience in Customer Service, Supply Chain, and/or Inventory.
• Strong commercial awareness and customer focus.
• Excellent interpersonal, communication and organisational skills.
• High attention to detail and ability to manage multiple priorities.
• Proficiency in ERP systems and Microsoft Office (Excel, Word, Outlook).
• Knowledge of EDI and retail web‑based portals desirable.
• A proactive, solutions‑oriented mindset and collaborative approach.

What we will offer in return

At Paladone, we care about our people and their wellbeing. You’ll enjoy 25 days’ holiday plus bank holidays, the option to buy or sell extra holiday, flexible start & finish times and hybrid working, an early finish on your birthday, and time off at Christmas.

We offer great perks and rewards, including staff discounts, bonus opportunities, tech and furniture schemes, free parking, retail and legal discounts, and access to financial advice.

Our social culture is second to none – with events like our Sports Day, HK Office Olympics, Christmas Party, and department socials (each team gets £100 per person annually to spend on their own get‑togethers). You’ll also have access to wellbeing support including medical time off, eye tests, flu jabs, wellbeing days, EAP and NHS Top‑Up plans, plus mental health and financial coaching.

And we’ll help you grow with tailored training, funded qualifications, and e‑learning via Litmos, and ILM leadership courses.

What is next?

If you are ready to join the Paladone team, click Apply and submit your Resume and Cover Letter. We aim to respond to all applicants within 5 working days.

Please note that due to requirements of this role, the successful applicant will need to be fluent in both English & Spanish.

Application Note

• Successful applicants will require fluency in both English & Spanish.