Supply Chain Merchandiser – Domestic

Paladone; Shoreham-by-Sea; On-site; GBP 28,000 - 35,000; Full time

Job summary

A global giftware company is seeking a Supply Chain Merchandiser in Shoreham-by-Sea. The role involves order processing, customer service, and administrative support. Ideal candidates have a minimum of 2 years' experience in supply chain or customer service, along with strong communication and ERP system skills. The company offers a great benefits package, including flexible working and support for personal development.

Benefits

25 days' holiday plus bank holidays

Flexible working hours

Staff discounts

Bonus opportunities

Wellbeing support

Qualifications

• Minimum 2 years' experience in customer service or supply chain.
• Strong commercial awareness and customer focus.
• High attention to detail and ability to manage multiple priorities.

Responsibilities

• Accurately process sales orders through ERP systems.
• Build and maintain strong relationships with customers.
• Manage the shared Customer Service inbox, resolving issues promptly.

Skills

Customer service experience

Supply chain coordination experience

Excellent communication skills

Attention to detail

Proficiency in ERP systems

Proactive attitude

Tools

ERP systems

Microsoft Office

EDI systems

Job description

Would you like to join a fast-growing (200+ staff), exceptionally brilliant global company?

Do you have experience in supply chain coordination and customer service, with a positive "can-do" attitude and the ability to stay calm under pressure?

Do you want the chance to work with well-known brands such as Disney, Harry Potter, Warner Bros, and Barbie?

If so, we want you to join our Supply Chain team and become part of our journey! This is a terrific opportunity for a proactive individual to be part of a growing business and utilise their skills within an established and supportive team.

Who are Paladone?

Paladone is a wholesale giftware company with offices and teams working globally. Our mission is to create winning trend life lifestyle products that put a smile on the faces of our customers globally.

Along with our own branded products, we offer a comprehensive range of licensed giftware. We work with many exciting mainstream brands such as Disney, Harry Potter, Marvel, and DC Comics.

Who are WeCool Toys?

WeCool Toys is a Global Designer and Manufacturer of Dynamic Toys, Crafts, Compounds and more. We own, operate, and manage all vertical and horizontal production, package, export and distribution processes.

WeCool Toys is a new member of Paladone Group Holdings.

The opportunity:

We are looking for a Supply Chain Merchandiser - Domestic to join our Supply Chain team, reporting to the Lead Supply Chain Merchandiser - Domestic & FOB.

This role is central to ensuring smooth order processing and customer service delivery across the EMEA market. You'll work collaboratively with our internal teams (Sales, Warehouse, Finance, Compliance) and external partners to ensure exceptional service, from order to delivery.

What are key duties of the role?

Order Processing & Customer Service

• Accurately process sales orders through ERP systems, ensuring data integrity and timely flow.
• Allocate orders to meet customer deadlines and delivery requirements.
• Collaborate with warehouse and 3PL partners to track, update, and resolve order issues.
• Maintain pricing, delivery, and shipping details with accuracy.
• Manage customer portals for order entry and documentation uploads.
• Arrange and track sample shipments and coordinate reworks when required.
• Provide safety test reports in collaboration with the Compliance team.

Customer Relationship Management

• Build and maintain strong relationships with customers through professional communication and efficient service.
• Collaborate with Sales to anticipate demand, seasonal trends, and promotional requirements.
• Identify and recommend process improvements for operational efficiency.

Complaints, Returns & Credits

• Manage the shared Customer Service inbox, triaging and resolving issues promptly.
• Record, investigate, and coordinate complaint resolutions and returns in line with policy.
• Monitor trends and support continuous improvement initiatives.

Administrative Support

• Handle incoming calls, visitors, and deliveries professionally.
• Support the wider Supply Chain team with reporting, documentation, and general admin duties.

What we need you to bring to the team:

• Minimum 2 years' experience in customer service or supply chain.
• Strong commercial awareness and customer focus.
• Excellent interpersonal, communication, and organisational skills.
• High attention to detail and ability to manage multiple priorities.
• Proficiency in ERP systems and Microsoft Office (Excel, Word, Outlook).
• Knowledge of EDI and retail web-based portals desirable.
• A proactive, solutions-oriented mindset and collaborative approach.

Location:

This is an office-based role, working 4-5 days per week at our Shoreham-by-Sea headquarters.

What we will offer in return:

At Paladone, we care about our people and their wellbeing. You'll enjoy 25 days' holiday plus bank holidays, the option to buy or sell extra holiday, flexible start & finish times and hybrid working, an early finish on your birthday, and time off at Christmas.

We offer great perks and rewards, including staff discounts, bonus opportunities, tech and furniture schemes, free parking, retail and legal discounts, and access to financial advice.

Our social culture is second to none - with events like our Sports Day, HK Office Olympics, Christmas Party, and department socials (each team gets £100 per person annually to spend on their own get-togethers).

You'll also have access to wellbeing support including medical time off, eye tests, flu jabs, wellbeing days, EAP and NHS Top-Up plans, plus mental health and financial coaching.

And we'll help you grow with tailored training, funded qualifications, and e-learning via Litmos, LinkedIn Learning, and ILM leadership courses.

What is next?

If you are ready to join the Paladone team then click apply and submit your Resume, Covering letter. We aim to respond to all applicants within 5 working days.

• Please note that due to requirements of this role, the successful applicant will be required to work onsite 5 days per week during their probation period with working from home opportunities to be discussed on successful completion of probationary period**