Supply Chain Manager

Ingeus UK; Birmingham; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

Ingeus UK is seeking a Supply Chain Manager – Regional Office Worker to oversee subcontractors and act as the operational contact for partners across Coventry and Solihull. Based at the regional office, the role focuses on mobilising providers, delivering confident services, and meeting public service standards.

You will use performance data, quality findings and risk insight to support partners, drive improvement, and safeguard contractual and financial integrity through clear governance

Qualifications

• Experience managing subcontractors, suppliers or delivery partners in a regulated/performance-led setting.
• Ability to interpret performance data and translate into actions.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Manage appointed subcontractors as main operational contact with clear expectations and accountable ways of working.
• Lead mobilisation and readiness with delivery plans, staffing, systems and evidence requirements.
• Monitor performance, quality and risk using data, audits and site visits.
• Drive improvement by agreeing actions, supporting partners and escalating issues as needed.
• Maintain assurance with Quality, Compliance, Safeguarding, Finance, Legal and Digital colleagues.
• Protect contractual and financial integrity through governance reporting and payments oversight.

Skills

Subcontractor management

Performance data analysis

Stakeholder engagement

Job description

Supply Chain Manager – Regional Office Worker (Site & Community based (Covering Coventry & Solihull))

Salary: Starting from £40,000 per annum + Package

About the role

Can you build strong partner relationships while keeping a sharp grip on performance, quality, risk and accountability?

We are looking for an experienced Supply Chain Manager to oversee appointed subcontractors delivering key parts of the Youth Jobs Guarantee.

You will be the main operational contact for partners once they are appointed. This is not a procurement or partner-sourcing role: it is about helping providers mobilise well, deliver confidently, improve quickly and meet the standards expected of a high-profile public service.

Using performance data, quality findings and risk insight, you will provide practical support, constructive challenge and clear follow-through so partners deliver safe, consistent and effective services for young people.

What you will be doing

• Manage appointed subcontractors as their main operational contact, with clear expectations, strong relationships and accountable ways of working.
• Lead mobilisation and readiness, ensuring delivery plans, staffing, systems, policies, controls and evidence requirements are in place.
• Monitor performance, quality and risk through data, dashboards, audits, reviews, site visits and operational insight.
• Drive improvement by agreeing actions, supporting partners, challenging underperformance and escalating issues where needed.
• Maintain assurance and due diligence, working closely with Quality, Compliance, Safeguarding, Finance, Legal and Digital colleagues.
• Protect contractual and financial integrity through evidence checks, payment queries, change control, audit trails and clear governance reporting.

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Qualifications

About you

You will bring experience of managing subcontractors, suppliers, delivery partners or externally provided services in a regulated or performance-led environment. Employment services, skills, youth provision, health, justice, local government or wider public services would all be relevant.

You will be confident building trust without avoiding difficult conversations. You will support partners to succeed, but act quickly when performance, controls, evidence or participant experience are not good enough.

You will be analytical, organised and commercially aware, able to understand what is driving performance, agree what needs to happen next and keep momentum until action is complete.

You will understand the basics of contract and commercial management, including specifications, performance measures, payment arrangements, due diligence, audit requirements and change control.

- Candidates with Full UK Driving Licences & access to vehicles is Desirable -

Additional Information

At Ingeus, our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected and recognised for their contribution.

As a Disability Confident Employer, we understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us to discuss how we can support you.

Please note, we may shortlist and conduct interviews before the closing date and we may close this role early if we receive enough applications.