Supply Chain & Logistics Lead

Nobody's Child; Greater London; On-site; GBP 85,000 - 115,000; Full time

Job summary

Nobody’s Child is seeking a seasoned Supply Chain & Logistics Lead to direct end-to-end operations from supplier onboarding to customer fulfilment and reverse logistics across all channels. You will drive efficiency, governance and scalable systems as part of the Finance & Operations team in a fast-growth fashion brand.

The role requires cross-functional collaboration with Buying, Merchandising, Garment Tech, Retail, Digital and external logistics partners, plus shaping our international

Qualifications

• Senior logistics/supply chain experience in fashion or FMCG.
• Experience managing a UK 3PL distribution centre.
• Omnichannel fulfilment experience.
• Experience with international freight and cross-border logistics.
• Knowledge of inventory, delivery and returns operations.
• Budget management and cost-efficiency delivery.
• Analytical, data-driven decision making.
• Knowledge of EPR packaging legislation/compliance.
• Excellent stakeholder management and communication.
• Strong people leadership and team-building.

Responsibilities

• Own and manage the 3PL UK distribution centre operations across all channels.
• Set and monitor KPIs, SLAs, and SOPs with 3PL partners.
• Ensure channel-specific service levels and timely issue resolution.
• Drive cost efficiency across inbound, storage, pick/pack, dispatch, returns.
• Provide forecasts to DC to handle peaks and growth.
• Lead development of international distribution solutions.
• Maintain supplier onboarding and compliance framework.
• Manage international freight, customs and cross-border requirements.
• Monitor carrier KPIs and optimize network for resilience.

Skills

Logistics Leadership

3PL Management

Omnichannel Fulfilment

Carrier Negotiation

International Freight

Sustainability Reporting

Data Analytics

Stakeholder Management

Team Leadership

Job description

Nobody’s Child is for the free thinkers, the dreamers, and the go-getters. Born in 2015, we’ve spent the last decade creating clothes that feel as good as they look for people that embrace individuality, live with purpose, and want to leave the world a little better than they found it. It’s been 10 years of creativity, growth, and bold ideas, and the values that guide us haven’t changed.

About You:

We’re a fast-paced, high-growth fashion brand on an exciting journey, and we’re looking for an experienced and commercially minded Supply Chain & Logistics Lead to join our dynamic team.

The role will have responsibility to lead and optimise the end-to-end operational supply chain, from supplier onboarding through to customer fulfilment and reverse logistics across all sales channels.

As part of the Finance & Operations team, this highly collaborative role requires strong operational leadership and the ability to work cross-functionally with Buying, Merchandising, Garment Tech, Retail, Digital, Customer Services and external logistics partners. The role needs to ensure the operational infrastructure, governance, systems, partners and commercial frameworks required to support our ambitious growth plans are scalable, controlled and commercially effective.

The successful candidate will also play a key role in the development and implementation of our international logistics strategy including the setting up of US and European distribution centres to support the next stage of our growth story.

Key Responsibilities:

3PL Management

• Own the operational relationship and day-to-day performance of the third-party UK distribution centre across all channels of Online, Retail Stores, Wholesale and Marketplaces
• Establish and monitor clear operational KPIs, SLAs and standard operating procedures with the 3PL and ensure prompt issue resolution.
• Ensure channel-specific service requirements and partner delivery SLAs are consistently achieved
• Manage logistics costs and drive continuous improvement across inbound, storage, pick/pack, dispatch, returns and inventory processes.
• Provide regular forecasts from the various teams to ensure the DC can flex effectively around seasonal peaks, promotions and business growth.
• Manage operational reviews and provide insightful performance reporting back to the senior leadership team.
• Lead the development and optimisation of international distribution solutions

Supply Chain Management

• Own the operational onboarding and ongoing compliance framework for suppliers
• Support negotiations with suppliers regarding shipping Incoterms and ensure buying and merch teams use appropriate duty and freight assumptions within product costings.
• Maintain supplier operating manuals to ensure they understand shipping, booking, packaging, labelling, documentation and delivery requirements
• Monitor supplier compliance and drive corrective action for recurring issues
• Ensure supply chain data within NetSuite and related WMS systems support accurate and scalable execution
• Strong experience managing multiple carriers and courier partners across domestic and international markets.
• Lead carrier selection, tendering, contract negotiation and performance management.
• Manage international freight, customs, duties and cross-border requirements
• Monitor carrier KPIs including cost, delivery performance, claims, failed deliveries and customer experience.
• Continually review the carrier network to ensure it remains competitive, resilient and scalable.

EPR & Sustainability

• Own and develop the company’s EPR packaging compliance requirements.
• Ensure accurate packaging data, reporting and registration requirements are maintained across relevant markets.
• Work with suppliers, logistics partners and internal teams to improve packaging efficiency and sustainability.
• Stay up to date with evolving UK and EU packaging legislation and ensure the business remains compliant.
• Actively contribute to our company’s commitment to environmental and social responsibility by integrating sustainable practices into everyday work. This includes minimising waste, promoting responsible sourcing, supporting our circular economy initiatives, and encouraging customers and colleagues to make choices that align with our sustainability values. Every team member at NC plays a role in helping us reduce our environmental impact and create a positive legacy for our communities and the planet

Experience & Skills

• Significant senior logistics/supply chain experience, ideally within fashion, apparel, retail or a similar fast-moving consumer goods environment.
• Strong experience managing a 3PL distribution centre in the UK and preferably across multiple international locations
• Proven omnichannel experience across online, retail and wholesale fulfilment.
• Experience managing carriers and international freight and all aspects of cross-border logistics.
• Strong understanding of inventory flows, fulfilment, delivery and returns operations.
• Experience managing logistics budgets and delivering cost efficiencies.
• Strong analytical and commercial skills with the ability to use data to drive operational improvement and commercial decisions and negotiations.
• Knowledge and practical experience of EPR packaging legislation/compliance and other sustainability reporting.
• Excellent stakeholder management and communication skills.
• Strong people leadership and team-building capabilities.

At Nobody’s Child, we are committed to creating an inclusive, diverse and equitable workplace. We aim to ensure that we are always recruiting, retaining and promoting a diverse mix of talent and encourage all to apply to join our journey!