Supply Chain Analyst Global Freight

River Island Clothing Co., Ltd.; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global fashion retailer based in Greater London is seeking a Supply Chain Analyst to oversee global freight operations. The role involves managing import/export paperwork, ensuring data accuracy, and coordinating with freight forwarders. Ideal candidates possess strong organizational skills, proficient in Excel, and have experience with customs documentation. The position offers a vibrant work environment, progression opportunities, and generous benefits, including a 50% staff discount and a flexible working model.

Benefits

50% staff discount

Onsite gym and subsidised restaurant

Flexible working options

23 days paid holiday

Support for family setups and wellbeing solutions

Qualifications

• Good understanding and working experience of import and customs documentation and processes.
• Proficient in Microsoft Office Suite, particularly Excel with VLOOKUPs and pivot tables.
• Ability to manage deadlines and navigate challenging situations.

Responsibilities

• Complete all associated import and export paperwork.
• Ensure data accuracy throughout the shipping process.
• Coordinate delivery bookings between freight forwarders and Distribution Centre.

Skills

Understanding of import and customs documentation

Proficient in Microsoft Office Suite

Ability to manage deadlines

Self-starter

Strong administrative skills

Excellent communication skills

Job description

Supply Chain Analyst - Global Freight

Department: Upstream

Employment Type: Permanent - Full Time

Location: Head Office, Chelsea House

Reporting To: Senior Supply Chain Analyst

Description

Supply Chain Analyst – Global Freight plays a vital role within the Supply Chain Team, overseeing the day‑to‑day operations and tasks associated with the movement of goods from various overseas origins to their final destination, ensuring timely delivery and cost‑effectiveness.

Responsibilities

• Arrange and complete all associated import and export paperwork, including creating files, managing data flow on forwarders' shipment management systems, and internal import systems.
• Ensure data accuracy throughout the process.
• Classify goods and advise customs clearance details.
• Verify composition and descriptions on invoices to ensure correct tariffs and duty rates are applied.
• Coordinate delivery bookings between freight forwarders and the Distribution Centre (DC), resolving any queries that arise.
• Calculate landed costs on products, ensuring correct weight/CBM and freight rates are applied, and update core systems accordingly.
• Manage cost price adjustments.
• Code and pass freight invoices to the accounts payable team.
• Run various daily reports to monitor shipment arrivals, chase late Estimated Time of Arrivals (ETAs) with freight forwarders, process costs, ROE, and check unposted costs.
• Work closely with freight forwarders to ensure timely delivery of goods and keep internal systems up to date, providing visibility for product teams to track all orders and manage intake.
• Escalate unresolved queries to the Senior Supply Chain Analyst.
• Provide support to other areas within the supply chain team as needed.

Skills Required

• Good understanding and working experience of import and customs documentation and processes.
• Proficient in Microsoft Office Suite, particularly Excel with VLOOKUPs and pivot tables.
• Ability to manage deadlines and navigate challenging situations, requiring negotiation skills to meet timescales.
• Self‑starter with the ability to work independently and collaboratively within a team.
• Strong administrative skills, organizational abilities, and ability to manage priorities effectively.
• Excellent communication skills for interaction with internal departments, buying teams, DC, accounts, and external freight forwarders worldwide.

About Us

We’re a much‑loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

This role is based at our Head Office in West London.

What we can offer you:

• 💰 Generous 50% staff discount so you can treat yourself to the latest products, and a bargain staff shop on site!
• 🛒 Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
• 🎉 A free onsite gym, subsidised restaurant & café to fill you needs. Various social events to socialise throughout the year.
• 🤎 Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
• 💻 Flexible working is a given, on top of payday and summer early finish Fridays.
• 💕 Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
• 🎓 Support with upskilling through on the job training and qualifications. A succession plan if you want to progress.
• ☀️ 23 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday twice a year for whatever the need!

Keeping You Safe

At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values – including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs.

Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.