Supplier Service Manager

Barclays; Birmingham; Hybrid; GBP 38,000 - 52,000; Part time

Job summary

Barclays seeks a Supplier Service Manager in Birmingham to oversee third-party risk, governance and performance across the merchant services supplier ecosystem. You will act as the interface between internal stakeholders and external suppliers, ensuring contractual commitments and regulatory requirements are met.

The role focuses on monitoring performance, driving operational efficiency, and maintaining strong supplier relationships while enabling a part-time arrangement across three days per

Qualifications

• Procurement knowledge and experience.
• Operations management with focus on risk, controls and business continuity.
• Strong analytical skills and ability to present clear recommendations.
• Excellent written and verbal communication.

Responsibilities

• Manage Third Party Service Provider control processes and KPI oversight.
• Collaborate with stakeholders to meet procurement needs and standards.
• Identify suitable Third Party providers via market research and negotiations.
• Track industry trends and participate in training for governance tools.
• Monitor provider controls to meet standards and contractual obligations.
• Coordinate with regulatory teams for global requests/exams.

Skills

Procurement

Operations management

Risk management

Analytical reporting

Job description

Join us at Barclays as a Supplier Service Manager. At Barclays, we’re committed to delivering exceptional service and operational excellence across our partner and supplier ecosystem. As a Supplier Service Manager, you’ll play a vital role in ensuring our supplier relationships support the delivery of high-quality services, strong governance, and continuous improvement across Merchant Services Operations. In this role, you will act as a key interface between internal stakeholders and external suppliers, ensuring services are delivered in line with contractual commitments, operational standards, and regulatory requirements. You will monitor performance, manage risk and controls, and help drive operational efficiency while maintaining strong supplier relationships.

This opportunity offers flexible working with a part-time arrangement of three days per week, enabling you to balance your professional contribution with other commitments while remaining an integral part of the team.

Key Skills:

• Detailed knowledge and experience of procurement.

• In-depth understanding of operations management best practices, including risk, control, business continuity, and supporting systems.

• Strong analytical skills, with the ability to present clear and relevant business performance updates and recommendations.

• Excellent communication skills, both written and verbal.

Desirable Skills:

• Experience working in a Service Manager or Supplier Manager role.

• Knowledge of products, services, and systems used across Merchant Services Operations.

• Experience working within a governance or oversight role.

• Ability to adapt and flex your approach to meet changing business priorities and deadlines.

This role is based In Birmingham.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

Purpose of the role

To manage and monitor Third Party risk and performance to meet the requirements of the Barclays Third party Service provider Policy and Standards, through control execution, commercial management, relationship and risk management.

Accountabilities

• Management and execution of the Third Party Service Provider control processes, including oversight of Third Party Service Provider and their performance, monitoring of KPIs to guarantee expectations are met.

• Collaboration with various stakeholder groups to produce deliverables that meet procurement needs, policies and standards, mitigate Third Party Service Provider risks and issues and ensure Third Party Service Provider relationship align to the bank’s needs and business strategy.

• Identification of Third Party Service Providers that will provide the right goods and service through market research, capabilities analysis and contract negotiation.

• Identification of industry trends and developments related to Third Party Service Provider management tools and techniques by attending conferences and participating in training.

• Monitoring of Third Party Service Providers’ control operation to meet Barclays Third party Service provider Management Standards and contractual obligations including quality standards, risk mitigation and commercial activity.

• Collaboration with regulatory teams to support Global regulatory requests/exams/ongoing activity.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.