Supplier Relationship Manager

Tesco Insurance; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider is seeking a Supplier Relationship Manager to join their team. This role involves driving compliance with the Outsourcing & Supply Chain Management framework and managing third-party supplier relationships in support of Motor Claims operations. The ideal candidate will have strong stakeholder management skills and experience in supplier management, making it a perfect opportunity to grow within a vibrant, hybrid working environment.

Benefits

Generous holiday allowance

Private medical insurance

Performance-related annual bonus

Colleague discount

Pension scheme

Ongoing learning opportunities

Qualifications

• Passionate with a background in client relationship management.
• Experience managing motor supplier partners.
• Strong ability to adapt to changing priorities.

Responsibilities

• Understand services provided by third parties and report on performance.
• Ensure governance of services provided by third parties.
• Identify opportunities for improvement.

Skills

Stakeholder management

Supplier management

Communication skills

Risk and issue management

Contract management

Job description

Salary – from £53,380 + annual bonus & benefits

Work Level - 2

Location - Edinburgh, Glasgow, Newcastle, Reigate or Southampton, Hybrid working

Office Attendance – Our roles are hybrid; you should be able to work in our offices 2 days per week.

We deal in the personal – from home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

Opportunity

We’re recruiting for a Supplier Relationship Manager to join our Tesco IMS Outsourcing & Supply Chain Management team. Driving compliance with our Outsourcing & Supply Chain Management framework alongside commercial value, to achieve Tesco’s Big 6 Objectives.

The successful candidate will strengthen and manage critical relationships in supporting our Motor Claims operations to ensure positive outcomes for our customers. In this relationship manager role, you’ll be responsible for managing the governance of the services provided by third‑party suppliers. You’ll ensure continued strengthening of external relationships and that ongoing governance of services is operating successfully and efficiently.

What you’ll be doing

• Fully understanding the services provided by third parties to IMS, engaging relevant internal stakeholders and report on performance, service, and risk exposures.
• Ensuring appropriate governance of the services provided by third parties to maintain and update the management framework and ensure adherence in BAU.
• Liaising with key business areas for on‑budget forecasting and queries on actuals.
• Managing business services and ensuring they are regularly reviewed, and updates are made in line with the appropriate contract approval process.
• Identifying opportunities for improvement in service processing, and adherence to Outsourcing & Supply Chain Management framework.
• Improvement / Innovation: Identifying shortcomings and improvements to existing processes, systems and procedures, and ensuring delivery of efficiency outcomes.

We need you to have

We're looking for a candidate that can work in a fast‑paced environment helping to deliver record‑breaking growth responding to the needs of the business and market changes. The successful candidate will be passionate with a background in client relationship management and/or supplier management, and will be expected to demonstrate:

• Strong stakeholder management skills, and the ability to communicate across various levels of the business, as well as growing relationships.
• Experience of managing motor supplier partners including their impact within the supply chain and motor claims operations.
• Adaptability to changing priorities, able to take on new opportunities and tough challenges with a sense of urgency and high energy.
• Contract Requirements & Management. Identifying contract efficiencies required and managing these through to approval.
• Risk and Issue Management. Identifying and evaluating risks, issues, dependencies, and constraints associated, escalating where appropriate.
• Excellent communication & presentation skills.
• Experience in driving performance in line with Contractual SLAs, KPIs/service measures and MI/reporting.

And if you have these even better

• Knowledge of FCA/PRA regulations relating to outsourcing and supplier activity is desirable.
• We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.

What’s in it for you?

• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance (WL2+) and a virtual GP Service for you and your family 365 days a year.
• Performance‑related annual bonus.
• Indulge in a generous holiday allowance of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday. As an added perk, we’ll give you a second card to share with someone else.
• Benefit from our family‑oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8‑week paid paternity leave.
• A place to get on – take advantage of our ongoing learning opportunities and award‑winning training, to help you achieve the job and career you want.
• Take part in our Buy as you Earn and Save as your Earn share schemes.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch‑ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!