Supplier Performance Manager - Retained IT & Intragroup

Allianz; Croydon; Hybrid; GBP 55,000; Full time

Job summary

A leading insurance company in the UK is seeking a Supplier Performance Manager to oversee supplier performance and ensure contractual requirements are met. The ideal candidate will have a strong background in supplier relationship management, excellent analytical skills, and the ability to drive innovation and value. This position offers a salary of approximately £55,000 per annum and flexible working options.

Benefits

Flexible buy/sell holiday options

Hybrid working

Annual performance-related bonus

Contributory pension scheme

Development days

Discount on insurance products

Retail discounts

Volunteering days

Qualifications

• Background in IT and digital categories is essential.
• Experience in reporting and performance tracking is required.
• Ability to manage supplier relationships at varying levels.

Responsibilities

• Lead supplier performance management within retained categories.
• Monitor and report supplier performance, resolving issues.
• Drive value and innovation from supplier relationships.
• Manage operational risk and governance effectively.
• Build strong relationships with suppliers.
• Support implementation and exit processes for suppliers.
• Identify and deliver value-added initiatives.
• Act as key contact for internal stakeholders.

Skills

Strong background in supplier relationship or performance management

In-depth understanding of supplier treatment frameworks

Proven experience working cross-functionally with Procurement

Strong analytical skills and attention to detail

Excellent communication and interpersonal skills

Ability to work independently and collaboratively

Experience managing contract performance

Comfortable managing multiple categories

Job description

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Role Description

We have an excellent opportunity to join the Indirect Supplier Management team as a Supplier Performance Manager to oversee supplier performance across our retained IT, digital, distribution and intragroup supply chain.

This is a key role within the supplier management function, responsible for maximising the value delivered by our partners. The role ensures the day-to-day performance of suppliers meets expectations and contractual requirements, while also proactively driving forward service improvements, innovation, value add and operational efficiency.

Working closely with Procurement, Business Owners, and Senior Category Mangers, this role will foster strong supplier relationships and ensure the right governance and performance mechanisms are in place to mitigate risk, drive value, and enhance service delivery across the operational supply base.

This role can be based from any of our UK offices, but you will be expected to be in the office up to 3 days a month.

You will be required to travel to supplier sites as required.

Salary Information

Pay: Circa £55,000 per annum. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

In this role you will:

• Lead the performance management of suppliers within the retained IT, digital, distribution & Intragroup category, ensuring delivery against contractual KPIs, SLAs, and business expectations.
• Monitor, track, and report supplier performance, identifying issues, assessing root causes, and ensuring timely resolution and improvement planning.
• Drive value and innovation from key intra-group supplier relationships, ensuring adequate management of the relationship itself as well as the appropriate management of the key subcontractors in line with the Group Outsourcing Policy, UK regulations and Allianz Holdings Board's expectations.
• Manage key intra-group supplier performance through the adherence to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as well as appropriate incident management, in collaboration with contract owners/ business stakeholders.
• Manage operational risk and governance, including performance reviews, incident tracking, and business continuity planning in partnership with the wider business.
• Build strong working relationships with key suppliers, enabling collaborative engagement and structured review cycles focused on value, performance, and innovation and sustainability outcomes.
• Support implementation and exit processes for operational suppliers, ensuring appropriate controls, systems, and transition planning are in place.
• Identify and deliver value-added initiatives, including cost savings, service enhancements, ESG improvements, and technology or automation opportunities.
• Embed supplier improvement plans and continuous improvement programmes, ensuring actions are closed and documented with measurable outcomes.
• Act as a key point of contact for internal stakeholders, ensuring the business receives consistent and high-performing service from our third parties.
• Work with Procurement and Group teams to align supplier performance objectives and contribute to cross-category improvement initiatives.

Essential Skills

• Strong background in supplier relationship or performance management, within IT and digital categories.
• In-depth understanding of supplier treatment frameworks, supplier governance, and issue resolution processes.
• Proven experience working cross-functionally with Procurement, Operational teams, and third-party suppliers.
• Strong analytical skills and attention to detail, with experience in reporting, performance tracking, and data-led decision-making.
• Excellent communication and interpersonal skills, with the ability to manage both supplier and stakeholder relationships at varying levels.
• Ability to work independently and collaboratively across a matrixed organisation.
• Experience managing contract performance, improvement plans, and continuous improvement initiatives.
• Comfortable managing multiple categories or workstreams in a fast-paced, operationally complex environment.

We support the government scheme "Access to Work" please feel free to ask us about the access to work scheme.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

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For any inquiries or to submit your application, please contact: Deivydas Sakys

Closing date: 28 Oct 25

We reserve the right to close the advert early if we reach enough applications.

Join us - Let's Care for Tomorrow.

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