Supplier Performance Agent

Bombardier; Westerham; On-site; GBP 65,000 - 90,000; Full time

Job summary

Bombardier’s London Service Centre at Biggin Hill seeks a Supplier Performance Agent to lead supplier visits, drive performance improvements and coordinate with procurement, quality and operations.

You will travel up to 70% and bring 10+ years of manufacturing and supplier-management experience, with strong MS Office skills and fluent English. This role sits within Bombardier Services (UK), offering a dynamic, global manufacturing environment.

Qualifications

• Bachelor's degree or equivalent experience (Administration, Industrial Engineering, Operations management).
• 10+ years of experience in relevant field.
• Willingness to travel up to 70%.
• Strong manufacturing/production knowledge.
• Experience with sub-tiers.
• Independent and able to work with minimal information.
• Experience in project planning and cross-sector coordination.
• Expert level MS Office (PowerPoint, Excel, Word).
• Ability to multitask and prioritize.
• Strong ethics and customer focus.
• Good analytical, planning, problem solving and interpersonal skills.
• Operational and financial management knowledge (asset).
• Understanding of supplier-Bombardier relationships.
• Strong written and verbal English skills.

Responsibilities

• Lead supplier visits to analyze performance and coordinate improvements.
• Expedite critical parts with suppliers to avoid production disruption.
• Develop back-to-PO plans with suppliers and monitor daily follow-ups.
• Align with internal stakeholders and maintain a clear supplier mandate.
• Identify supplier improvement and risk mitigation opportunities.
• Drive supplier performance improvement plans and coordinate with partners.
• Create supplier development plans focused on quality, delivery, capacity.
• Provide regular progress feedback to stakeholders.
• Communicate effectively and escalate when needed.
• Conduct capacity/capability onsite reviews and define actions.
• Coordinate travel plans: reservations, follow-ups, expense claims.

Skills

Manufacturing knowledge

Production knowledge

Supplier management

Project planning

MS PowerPoint

MS Excel

MS Word

Communication skills

Analytical skills

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

MS Office

BA system

Job description

Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier’s European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site. Only 14 miles from London, Bombardier’s Biggin Hill Service Centre is ideally located to support operators in the UK region and beyond.

What are your contributions to the team?

• Lead visits at key supplier sites to analyze performance issues, and coordinate improvement strategies inclusive of PO alignment, process improvements and quality system improvements
• Expedite all critical parts at critical suppliers to clear all roadblocks and ensure zero disruption to the production line
• Work with the supplier to establish a back to PO plan through harmonized lines of balance and ensure a daily follow up
• Align with all key internal stakeholders and prepare a clear mandate for the supplier intervention, regularly follow up on the mandate and ensure a smooth handover.
• Identify supplier improvement and risk mitigation opportunities at key supplier sites and manage these improvement activities.
• Drive execution of supplier performance improvement plans and interface with internal and external partners to collaboratively pursue solutions and closure of action plans.
• Work closely with Procurement, Quality, and Operations stakeholders to create supplier development plans centered on quality, delivery, capacity and supplier process capability.
• Provide regular feedback to all relevant stakeholders on supplier support progress through
• Effectively communicates to internal and external groups and ensure appropriate escalation.
• Conduct a very thorough capacity / capability onsite review at the supplier and establish a clear action plan to address all the gaps
• Coordinate your own work travel plans by doing the reservation, follow up, expense claim and financial review.

How to thrive in this role?

• You hold a Bachelor's degree in Administration, Industrial Engineering, Operations management or equivalent experience.
• You have a minimum of ten (10) years experience.
• You must be ready to travel up to 70% of the time.
• You have strong manufacturing and production knowledge and experience.
• You have experience working with sub-tiers.
• You are extremely independent and able to work with new supplier with minimal information.
• You have experience in project planning and coordination involving several sectors.
• Your computer skills in MS Power point, Excel and Word are expert level.
• You are able to work on multiple tasks simultaneously and prioritize.
• You have a strong sense of ethics and are customer focused.
• You have good analytical, planning, problem solving and interpersonal skills.
• You have operational and financial management knowledge (asset).
• You understand the business relationship & dynamics between the Supplier and Bombardier.
• You have strong communication skills and good knowledge of BA system.
• You are fluent in English (spoken and written).

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone.

Your ideas move people.

Job Supplier Performance Agent

Primary Location Biggin Hill Service Center

Organization Bombardier Services (UK)

Employee Status Day job

Requisition 14506 Supplier Performance Agent