Supplier Operations Controller - DAF Fleet Services - Devizes

DAF Trucks Ltd; Devizes; On-site; GBP 30,750 - 34,500; Full time

Benefits offered by this job

Quarterly bonuses up to £6,000

22 days holiday, increasing to 25

Employee recognition programs

Social events and food days

Job summary

A major vehicle supplier based in Devizes seeks a Supplier Operations Controller to enhance customer service and manage vehicle uptime. The ideal candidate should have experience in vehicle repair or fleet management, and strong customer service skills. Responsibilities include managing the availability of the customer fleet and liaising with various suppliers. A competitive salary between £30,750 and £34,500, alongside quarterly bonuses and development opportunities, is offered.

Qualifications

• Experience in vehicle repair or fleet management is advantageous.
• Exceptional customer service track record.
• Comfortable with IT and communication tools.

Responsibilities

• Manage uptime of customer fleet and liaise with suppliers.
• Mitigate Vehicle Off Road (VOR) downtime effectively.
• Communicate with manufacturers regarding parts or specification issues.

Skills

Vehicle repair experience

Customer service

Technical automotive knowledge

IT literacy

Communication skills

Organizational skills

Job description

Supplier Operations Controller - DAF Fleet Services - Devizes

Due to continued growth, we currently have an exciting opening for you to join our highly skilled and collaborative team as a Supplier Operations Controller in our fantastic DAF Fleet Services organisation in Devizes. We are part of one of the largest and most respected DAF dealer groups in Europe and DAF are the largest truck manufacturer in the UK with record growth and award winning trucks year on year. We offer our clients bespoke Fleet Management Solutions to improve their operations and allow them to focus on their business requirements.

As a Supplier Operations Controller, we can offer you:

• Base salary of £30,750 - £34,500 (depending on your industry experience)
• Quarterly bonus of up to £1,500 providing the opportunity to earn an additional £6,000 per annum based on you and your teams performance
• Excellent DAF Fleet Maintenance Controller & development opportunities – in house and manufacturer’s in addition to Ford & Slater courses and technical exposure
• 22 days holiday (plus statutory), rising to 25 days after 5 years service
• Employee Recognition programmes
• Hosting our own social events, food days and much more

Ideally, you will have the following skills / experience but training will be provided:

• Experience of vehicle repair / fleet management within the commercial vehicle / automotive sector would be a distinct advantage.
• Ideally have some technical automotive / commercial vehicle experience, maybe as a Service Advisor, Parts Advisor or a Technician looking to move out of the Workshop.
• An understanding of the importance of reducing Vehicle Off Road (VOR) time.
• A proven track record of providing outstanding customer service.
• Have a can do attitude and enjoy troubleshooting.
• Exceptional communication skills both written and verbal.
• A high level of IT literacy and comfortable on the phone and using email.
• Be organised, resilient and have the ability to work on your own initiative.

The Supplier Operations Controller role / responsibilities include (but not limited to):

The principle objective of the team is to provide great customer service through making our customers fleet more available on a day to day basis and by communicating thoroughly to ensure they can plan for scenarios that arise as a result of their vehicles being off the road. You will be an integral part of a team responsible for managing the uptime of our customer fleet and building strong collaborative relationships primarily with DAF’s dealer network, the largest in the UK. You will have day to day responsibility for Vehicle Off Road (VOR) progress and escalation channelling through third party partners and suppliers. Mitigating VOR downtime and proactive reduction via a robust process of liaison, support and working with other providers through our large portfolio of support to deliver great service through prioritisation and issue resolution. Explore various further external options to reduce supply of parts lead times or workshop delays. Communicate with vehicle manufacturers over specification or part issues. Ensure cost control is adhered to at all times.

Working Monday – Friday, 8am to 5pm.

As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.