Supplier Consultant

McDonald's; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global restaurant brand in Greater London is seeking a Supplier Consultant to manage technology suppliers and drive continuous improvement. The role includes leading a high-performing team, ensuring alignment with company values, and establishing strong relationships with partners to enhance service delivery and compliance. Candidates should have experience in supplier management and technology partnerships, alongside excellent leadership qualities.

Qualifications

• Experience in supplier management and technology partnerships.
• Strong leadership and team coaching abilities.
• Understanding of product roadmaps and backlog management.

Responsibilities

• Provide leadership within the RGRT team.
• Set standards with partners/suppliers.
• Work closely with contracts and commercial teams.
• Conduct governance meetings with supplier partners.
• Assess Risk and Compliance aligned with regulations.

Job description

The Opportunity

In this exciting opportunity you will be responsible for managing local technology suppliers within the Running Great Restaurants Technology team.

This role will support supplier product roadmaps and backlog management across locally managed suppliers, and for ensuring that value creation and business outcomes align with McDonald’s UK&I Technology strategy. They will also contribute to, and play a critical role in, enhancing the framework that ensures suppliers to McDonald’s deliver robust, resilient and high-quality products and services, along with innovative, service-focused solutions that drive continuous improvement and maximise value.

The role holder will also hold responsibility for the ongoing strategy, governance and business relationship with McDonald’s Technology suppliers.

What will my accountabilities be?

• Provide leadership within the RGRT team to foster a high-performing culture aligned with the company values
• Provide ongoing coaching and mentoring to members of your team, ensuring that all individuals have strong development plans, a path for career progression and a succession plan.
• Set standards with our partners/suppliers to ensure they are held accountable for delivering excellent service and change management; with focus on health, hygiene and continuous improvement of their products and services.
• For locally managed suppliers, establish product roadmaps and maintain a prioritised backlog
• Works closely with the Contracts and Commercial Team to ensure all contracts and commercials for existing and new service partners have robust controls in place to offer protection around service availability and continuity, cyber security and change management and that these controls are subject to regular review.
• Work closely with Service Operations to track trends of performance across all live production services.
• Transform supplier relationships, contracts and ongoing governance to adopt models with great outcomes for our restaurants and Franchisees.
• Conduct structured and regular governance meetings with our supplier partners to ensure value and performance using balance scorecards and tooling to objectively validate performance. Ensure remedial action plans are in place where required.
• Assess Risk and Compliance aligned with financial services regulations, building these processes into how the framework operates
• Facilitates collaboration on new Technology Adoption & Innovation
• Lead a team of subject matter experts to support identification and remediation of root cause of recurring issues
• Support the tracking and trending of supplier product performance across all live production services.
• Where partners provide products as a Service (aaS) ensure that engagement is timely, strong controls are in place and that value is measurable and continuously improving

What Team will I be a part?

The Supplier Consultant will be part of the wider Supplier Management team.

Who are my customers?

Customers of this role will include:

• Our Franchisees
• Our partners
• Department Heads and Directors from across the business
• Colleagues in other McDonald’s markets and those working in global and segment functions
• Work closely with the wider McDonald’s Technology team