Supplier Change & Delivery Manager

Equifax; Nottingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading data and analytics company in the UK is seeking a Supplier Change & Delivery Manager to manage change projects and drive service excellence in debt collection services. You will work collaboratively with internal teams and external partners, playing a key role in delivering service improvements and maintaining brand integrity. The ideal candidate has strong change management experience, excellent communication skills, and a project management background. This position offers competitive benefits and the opportunity to make a significant impact.

Benefits

Contributory pension

Life cover

Income protection

Healthcare

Enhanced maternity and sick pay

26 days holiday plus a day off for your birthday

Flexible benefits like gym membership and discounts

Qualifications

• Proven experience in a change management or service delivery role.
• Strong command of project management approaches and full project lifecycle.
• Deep knowledge of change management principles and methodologies.
• Exceptional stakeholder management skills.
• Outstanding written and verbal communication skills.
• Impeccable organizational skills and collaborative mindset.
• Strong analytical abilities and confident negotiation skills.

Responsibilities

• Lead and manage a portfolio of change projects impacting Supplier Services.
• Facilitate collaborative DCA round tables for client-driven change.
• Own the Change Impact Assessment process for supplier changes.
• Represent the team in key governance meetings.
• Oversee onboarding of new DCAs to the panel.
• Maintain and manage the DCA Operations Manuals.
• Coordinate panel-wide communications.
• Provide support for 'Go Live' checks.
• Act as trusted deputy for the Supplier Services Manager.

Skills

Change management experience

Project management tools and lifecycle

Stakeholder management

Communication skills

Organizational skills

Analytical abilities

Negotiation skills

Change Management certification

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Are you a master of managing change and driving service excellence? Sitting within our core Supplier Management Team, this Supplier Change & Delivery Manager role is a pivotal opportunity to evolve our debt collection services. As the central point for all change across our Debt Collection Agency (DCA) supplier panel, you will act as a key link between our external partners and internal teams. This is a highly collaborative role where you will build crucial relationships across departments like Client Delivery, Portfolio Analytics, IT, and UK Compliance. Your work is critical to delivering service improvements, protecting our clients' brands, and ensuring a seamless customer experience. This role has a significant external focus and may require occasional travel to supplier locations.

About TDX Group – An Equifax Company: We have been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence. We meet the exacting standards of our clients, who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry‑leading performance portfolios, combining precise execution with high‑quality analytical insight and continuous creativity to our partners.

Responsibilities

• Lead and manage a diverse portfolio of change projects that impact our Supplier Services.
• Facilitate collaborative DCA round tables to discuss and drive change for our clients.
• Own the Change Impact Assessment process for all supplier‑related changes, ensuring all risks and outcomes are understood.
• Represent the team in key governance meetings, including the Debt Service Change Board and Connect & Resolve sessions.
• Oversee the end‑to‑end onboarding of new DCAs to our panel and the seamless integration of existing suppliers onto new client portfolios.
• Meticulously maintain and manage the DCA Operations Manuals, ensuring they are always a precise reflection of current processes.
• Coordinate all panel‑wide communications, from critical agency broadcasts to requests for client feedback.
• Provide crucial support for "Go Live" checks, performing detailed letter and data verifications to safeguard client brand integrity and prevent customer detriment.
• Act as a trusted deputy for the Supplier Services Manager, providing support and leadership continuity.

Qualifications

• Proven experience in a change management or service delivery role.
• A strong command of project management approaches, tools, and the full project lifecycle.
• Deep knowledge of change management principles, methodologies, and best practices.
• Exceptional stakeholder management skills, with the ability to influence and articulate complex messages clearly to a variety of audiences.
• Outstanding communication skills, both written and verbal. You can make the complex simple.
• A natural planner with impeccable organisational skills and a collaborative, team‑first mindset.
• Strong analytical abilities and a confident negotiator, comfortable dealing with both internal and external partners.
• A recognised Change Management certification (such as Prosci®, APMG®, or similar) would be a significant advantage.

Benefits

• Contributory pension
• Life cover
• Income protection
• Healthcare
• Enhanced maternity and sick pay
• 26 days holiday plus a day off for your birthday
• Flexible benefits such as cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts and more

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!