Supervisor - The Dam Inn, Wakefield

RedCat Pub Company; Wakefield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A vibrant hospitality group in Wakefield is seeking a Front of House Supervisor to lead their team and ensure exceptional guest experiences. You will supervise service, support staff training, and maintain operational standards. Ideal candidates will have strong leadership skills and a commitment to guest satisfaction, making this a rewarding opportunity in an expanding company.

Benefits

Share of tips (Tronc)

25% discount on food, drinks, and rooms

Excellent career growth opportunities

Financial wellbeing programme

Employee recognition scheme

Discounted staff meals during shifts

Qualifications

• Experience in a supervisory role within the hospitality industry is preferred.
• Strong communication skills to liaise with guests and team members.
• Ability to maintain high standards under pressure.

Responsibilities

• Supervise and motivate the Front of House team during service.
• Ensure a warm and professional guest experience.
• Organise floor plans and table turnover for smooth service.
• Provide on-the-job training and coaching for staff.
• Promote specials and upselling to meet profitability targets.

Skills

Strong leadership

Customer service skills

Problem-solving

Job description

Front of House Supervisor

Why join us?

• Share of tips (Tronc)

• 25% discount on food, drinks, and rooms across all RedCat venues* (T&Cs apply)

• Excellent opportunities for career growth within a fast-paced, expanding company

• Financial wellbeing programme

• Employee recognition scheme

• Discounted staff meals during shifts

• Apprenticeship & leadership development programmes

• 24/7 access to our training and development platform

• Wellness programme to support your health and wellbeing

About the Role
As Front of House Supervisor, you’ll be the on-shift leader, ensuring every guest receives warm, attentive service and every shift runs seamlessly. You’ll guide the FOH team through busy services, support with training, and keep both the guest experience and operational standards consistently high.

You’ll work closely with both the management team and kitchen, acting as the communication bridge so orders are accurate, service is smooth, and the atmosphere stays positive. You’ll also handle any guest feedback confidently, ensuring issues are resolved quickly and professionally.

From overseeing table turns to encouraging upselling, you’ll keep a sharp eye on both service quality and the commercial success of the venue.

Key Responsibilities

• Lead the FOH Team – Supervise, motivate, and support staff during service to maintain excellent standards.

• Guest Experience – Greet and engage with guests, ensuring service is warm, professional, and memorable.

• Operational Support – Organise floor plans, monitor table turnover, and liaise with the kitchen for smooth service.

• Training & Development – Help new and existing staff improve skills through on-the-job coaching.

• Standards & Presentation – Keep the venue immaculate, following RedCat’s brand and cleanliness guidelines.

• Sales Awareness – Promote specials, upsell products, and support profitability targets.

• Problem-Solving – Resolve guest concerns calmly and quickly, keeping satisfaction high.

• Safety & Compliance – Follow and enforce health, safety, and licensing laws, reporting any risks promptly.

About RedCat
RedCat is revitalising pubs, inns, and boutique hotels across the UK—investing in design, service, and, most importantly, our people. We believe in creating venues where guests love to spend time and where careers can thrive.

The RedCat Way
We work with integrity, care, and respect. As Front of House Supervisor, you’re the energy and support that keeps the team moving, the face guests remember, and the person who ensures every shift ends with satisfied customers and a proud team.