Supervisor - Taunton (16 hours)

Rituals; Taunton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury retail brand is seeking a Rituals Expert for its new store opening in Taunton, Somerset. In this lead sales advisor role, you will enhance the customer experience while mentoring Rituals Advisors within a dynamic team. Ideal candidates should have prior retail or hospitality experience with strong customer service skills, motivation for performance, and a knack for problem-solving. This is a unique opportunity to grow within the luxury retail sector.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• Customer-service mentality and team-player's work ethic.

Responsibilities

• Execute the Rituals feel good experience with product expertise.
• Mentor and support Rituals Advisors to enhance their skills.
• Interact directly with customers to ensure optimal experience.

Skills

Mentoring skills

Customer service mentality

Problem-solving skills

Organized and structured

Job description

Job Description

This position is for our brand new store opening in Taunton, Somerset!

Address: FORE STREET, TAUNTON, TA1 1HX

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.