Supervisor - St Albans (16 hours)

Rituals; St Albans; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury retail brand is seeking a Rituals Expert in St Albans to enhance the customer experience and mentor team members. The ideal candidate has experience in retail or hospitality, is motivated to exceed performance targets, and is effective at connecting with customers. This role involves working closely with store management and supporting the team to achieve store goals.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• Ability to mentor team members and connect with customers.

Responsibilities

• Listen to customers’ needs and ensure an optimal customer experience.
• Mentor and support Rituals Advisors.
• Work alongside the management team to reach personal and store goals.

Skills

Customer-service mentality

Team-player work ethic

Decision making

Problem-solving skills

Organised and structured

Job description

Job Description

As a Rituals Expert, you’re part of our in‑store management team. You are a master of the Rituals feel‑good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer‑service mentality and team‑player’s work ethic.
• Decision making and problem‑solving skills.
• Eye for detail, organised and structured.