Supervisor Plus

Butlins; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Butlin's is recruiting for a brand-new Supervisor Plus role. You will be the go-to person for your team, coaching on the floor, driving great standards, and ensuring every guest enjoys the Butlin's experience from day one.

You’ll lead shifts, coach for targets, and own audits across accommodation and related departments, shaping how we deliver hospitality with energy and care.

Qualifications

• Natural leader with strong coaching and performance management.
• Attention to detail and audit-related checks.
• Guest-facing experience with calm resolution of complaints.
• Commercial mindset with upselling experience.

Responsibilities

• Lead from the front to keep the team focused and in the right place.
• Coach the team to hit targets including add-on sales and guest experience scores.
• Own CAFF audits in accommodation and relevant audits in supported departments.
• Ensure guests find what they need, when they need it, and act on feedback.
• Monitor NPS and guest feedback and translate insights into improvements.
• Connect Manager plans to team delivery with clear, consistent communication.
• Build strong relationships across the resort and central teams.
• Support team through onboarding, development, and performance processes.

Skills

Leadership

Coaching

Guest service

Problem solving

Job description

DescriptionA brand-new role. A brand-new challenge.

This is a genuinely new position at Butlin's — and a rare chance to shape it from day one.

As Supervisor Plus, you'll be the go-to person for your team, the driving force behind great standards, and the difference between a good guest day and an unforgettable one.

You'll be hands-on, visible, and trusted to make things happen — coaching your team in the moment, solving problems on the spot, and making sure every guest gets the Butlin's experience they came for.

Reporting to:

Manager

Core base:

Accommodation (Mondays and Fridays, our busiest changeover days)

Plus:

Flexible time across departments the rest of the week, wherever the action needs you most

What You'll Be Doing

• Leading from the front — keeping your team focused, motivated, and in the right place at the right time
• Coaching the team to hit key targets, from add-on sales to guest experience scores
• Owning CAFF audits in accommodation, and relevant audits in whichever department you're supporting
• Making sure guests always find what they need, when they need it
• Keeping an eye on NPS and guest feedback, and turning it into real action
• Championing the Butlin's Values and Leadership Behaviours every day
• Being the voice that connects Manager plans to team delivery — clearly, consistently, brilliantly
• Building strong relationships across your resort, other resorts, and central support teams
• Supporting your people through their whole journey with us — onboarding, development, PDPs, and more
• Turning every audit and observation into practical, visible improvement

Choose your specialism

Supervisor Plus – Buffets

Be the face of a warm, welcoming dining experience. You'll champion food safety, keep the bays looking abundant and appealing, work closely with the kitchen on quality and timing, and coach your team to deliver five-star hospitality on every shift.

Supervisor Plus – Restaurants & QSRs

Set the tone for a brilliant dining experience from the moment guests sit down. You'll drive upselling on starters, desserts, and drinks, coach confident, natural guest conversations, and make sure every checkback leaves guests feeling looked after.

Supervisor Plus – Splash

Take the lead in one of our most safety-critical, high-energy environments. You'll bring poolside expertise and a genuine passion for the water, keeping standards high and guests safe while your team delivers a brilliant splash experience.

About You

You're a natural leader who's just as comfortable coaching a team through a busy shift as you are chatting confidently with a guest. You lead by example, you notice the details others miss, and you know how to turn feedback — good or bad — into real improvement.

You’ll bring:

Leadership that gets results

• you know how to coach, support, and get the best out of a team, with demonstrable experience in managing performance, coaching, delivering training, and setting the standard through your own behaviour

A sharp eye for detail

• confident supporting audits and observation-based checks, and turning what you find into action

Genuine guest-facing experience

• comfortable handling a wide range of guest queries, and confident stepping in when a complaint needs a calm, professional resolution

A commercial mindset

• a track record of driving sales through promotions, upselling, or new initiatives that support the wider team's objectives

Why this role?

A brand-new opportunity

• help define what great looks like in this role

Variety, every week

• no two days the same, across accommodation and your chosen specialism

Real influence

• your coaching and decisions directly shape the guest experience

Room to grow

• develop your leadership skills across multiple departments and disciplines

Flexibility and range

• experience working across a multi-skilled team, moving to where guest demand needs you most

Brilliant communication

• able to connect with people at every level, from your team to senior managers to guests

Adaptability under pressure

• comfortable juggling multiple priorities and quick to adjust when things change

If you're going for Splash, you'll also bring:

• An NPQL (National Pool Qualification for Lifeguards) or equivalent qualification
• Previous experience working in a swimming pool environment
• Strong knowledge of pool safety

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

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