Supervisor - Patient Services

East Lancashire Hospitals NHS Trust; Lancashire; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Low cost parking

Gym memberships

Union memberships

Wellness campaigns

Job summary

East Lancashire Hospitals NHS Trust is recruiting for a Patient Services Supervisor at Royal Blackburn Teaching Hospital. You will lead shift teams of Patient Services Assistants, supervise recruitment, induction and training, and allocate work to ensure high standards of ward and department service.

The role also covers audits, safety, and incident reporting to support compliant patient flow and a responsive, patient‑centred service.

Qualifications

• Experience supervising staff, particularly through periods of change.
• Experience delivering staff training.
• Experience leading teams, including recruitment & selection of new staff.

Responsibilities

• Provide direct supervision and guidance to all Patient Services Assistants.
• Assist with recruitment, induction and training of staff.
• Allocate work to Patient Services Assistants and Bank Staff.
• Ensure daily delivery of high standards across zone areas; conduct audits and provide feedback.

Skills

Staff supervision

Training delivery

Team leadership

Flexible working

Job description

At Royal Blackburn Teaching Hospital, our Patient Services Supervisors lead their shift teams in ensuring all general and specialist cleaning activities are delivered in a timely manner to meet the exacting standards required in this busy clinical environment. Alongside your team of PSAs you will support patients through their hospital journey, so this can be a very challenging yet extremely rewarding experience, and your contribution will make a real difference to thousands of patients every year. We expect high levels of performance and attendance from our Supervisors, as you are the primary liaison for the department and our clinical colleagues, as well as line‑managing our diverse and talented workforce. This role requires a combination of skills, knowledge and experience to draw the best from your team while providing them with necessary training, monitoring and instruction. Various shift pattern available: Monday‑Friday 9 am till 3 pm Monday‑Friday 9 am till 5 pm Saturday Sunday 2 pm to 10 pm, The Supervisor role offers the chance to work in partnership with our clinical, diagnostic and support colleagues to improve our patient experience and achieve compliance with the 2021 National Standards of Healthcare Cleanliness. As the largest single team in the Trust, we celebrate and promote diversity, actively support flexible working opportunities and look after our family – whether they stay with us for five, ten or fifty years. With some of the best work‑related benefits available in East Lancashire, including low cost parking, gym memberships, union memberships and wellness campaigns all year round, ELHT offers an attractive package for every team member. The Patient Services model of working is unique to ELHT, bringing together the traditional roles of the Domestic and Porter to better support effective patient flow, improve communication and provide a flexible workforce to meet the needs of an ever developing hospital and health service. Please note, although this role is being advertised by East Lancashire Hospitals Trust, it will transfer to OneLSC a Corporate Collaboration hosted by East Lancashire Hospitals Trust on 1.11.24. There are no plans to change the location of the role.

Key Responsibilities

• Provide direct supervision and guidance to all Patient Services Assistants.
• Assist the Patient Services Manager with the recruitment, selection, induction and training of staff.
• Allocation of work to Patient Services Assistants and Bank Staff to meet the needs of the department and Trust partners.
• Ensure daily delivery of high standards of work across all zone areas, carrying out audits, inspections and monitoring visits, providing feedback to zone team.
• Carry out and record probationary reviews, appraisals, absence management, performance and conduct meetings as required.
• Completion of all appropriate departmental and personnel meetings and records.
• Support staff through learning and development as required by the department.

Communication

• Organise and lead the monthly team briefs for zone teams.
• Liaise with Trust colleagues to ensure standard and consistency of service delivery.
• Provide management reports to support departmental delivery and development.

Patient Service - Quality Assurance

• Carry out regular monitoring of the wards and departments in accordance with NHS E&I guidelines on The National Standards of healthcare Cleanliness 2021.
• Ensure regular audits are completed, for example C4C, PLACE, NAPF, and prepare reports for the Patient Services Manager.
• Ensure safe working practices and that all machinery and equipment are maintained in good working order.
• Reporting of all defective equipment, structural and fabric repairs are reported to the appropriate department.

Health & Safety

• Maintain a safe environment for patients, visitors and other members of staff.
• Ensure an understanding of hospital fire procedure and attend annually a lecture on hospital fire procedure.
• To comply with all Trust safety instructions, guidelines and policies.
• To report, as soon as practical, all accidents and incidents and to ensure that the appropriate accident or incident form is completed.
• To annually update knowledge around Safer Handling techniques.

Additional Responsibilities

• Successful experience of supervising staff, particularly though periods of change
• Experience of delivering staff training
• Experience of leading teams, including recruitment & selection of new staff.
• Must be able to adhere to quality standards and departmental procedures.
• Flexible approach to working days, hours of work and location.
• Ability to remain calm whilst being able to deal with operational issues that arising unexpectedly.

Desirable criteria

• ICT skills, Level 2 qualification or equivalent in English and Maths.
• ILM 3 or equivalent first line management qualification.
• NVQ Level 2 in the Cleaning of Building.
• Basic Food Hygiene
• Safer Handling facilitator trained
• Trainer - Assessor qualified
• Medical Gas facilitator trained
• Experience of either catering, porter or cleaning work

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people. We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system. One LSC stands for 'One Lancashire and South Cumbria' and reflects the Lancashire and South Cumbria System ambition to have one team serving Lancashire and South Cumbria in a joined‑up way. It is jointly run by the five Trusts as a collaborative partnership. The Trusts that make up One LSC are: Blackpool Teaching Hospitals NHS Foundation Trust · East Lancashire Hospitals NHS Trust · Lancashire and South Cumbria NHS Foundation Trust · Lancashire Teaching Hospitals NHS Foundation Trust · University Hospitals of Morecambe Bay NHS Foundation Trust. One LSC brings together the Digital, Data and Technology, Estates and Facilities, Finance, People Services and Procurement and Logistics services from each of the provider Trusts to create one central community of professionals. Under one leadership team, they will provide services for and on behalf of all Trusts. The aim is to bring services more closely together so that we can deliver the best service possible to each of our partner organisations. At the core of One LSC delivery is eliminating duplication, removing unwarranted variation, realisation of the benefits of sharing common systems and processes and ensuring we deliver value for money for our partners, our system and, ultimately, for the communities we serve.

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under‑representation of BAME employees. Appointments will be made on merit.

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro‑rata. For posts on Agenda for Change pay‑scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short‑listed.

Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.

Please note: a young person must be in part‑time education or training until they're 18. If you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.

Disclosure and Barring Service checks If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one‑off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40, Standard DBS check £26.40, Enhanced DBS check £54.40 and Enhanced DBS check with Barred List(s) £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here. In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working.