Supervisor (Part-Time)

Pandora A/S; Staines-upon-Thames; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonus 10-20%

Employee discount

Jewellery uniform allowance

Other benefits

Job summary

Pandora is seeking a Supervisor to lead a busy UK store, coaching a team of sales assistants to achieve personal and store KPIs while delivering a personalised customer experience.

You will champion Pandora’s values, drive sales growth, and maintain high standards of service in a fast-paced retail environment.

Qualifications

• Leadership experience overseeing a store team and daily operations.
• Proven ability to drive sales and hit/exceed targets.
• Commitment to delivering a world-class customer experience.

Responsibilities

• Hold daily team briefs, share store KPIs and motivate the team to beat targets.
• Drive exceptional service by modelling the selling ceremony and achieving KPIs.
• Manage store walks to guide visual merchandising and commercial decisions.
• Monitor sales performance and take actions to support team success.
• Handle serious customer complaints professionally and with care.
• Build rapport with customers, provide exemplary service, and tailor approaches to individuals.
• Use product knowledge to create memorable shopping experiences and promote Pandora’s craftsmanship.
• Aim to exceed sales targets through upselling, ATV, conversion and productivity.
• Act as key holder, manage opening/closing procedures, and reconcile tills.
• Assist with recruitment and disciplinary matters when needed.
• Coordinate with management on deliveries, stock, and POS issues.
• Ensure security policies are followed and customers and staff stay safe.

Skills

Retail supervision

Sales target achievement

Customer service excellence

Brand awareness

Job description

Competitive Pay | Monthly Bonus Scheme (10-20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits

You will be required to work the following days: Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays

We are looking to cover 24 hours per week, Permanent

The rate of pay will be between £14.53 - £14.53

At Pandora, we believe in creating moments that matter — for our customers and our team. As a Supervisor, you’ll take the lead on retail operations, coach and inspire a high performing team to beat their targets and deliver a world-class customer experience. If you’re passionate about people, performance, and creating meaningful moments, then we'd love to have you join us!

Named one of the Sunday Times’ ‘Best Places to Work 2023’ in the UK, Pandora is a company that dares to dream, cares deeply, and empowers its people to deliver exceptional results — every single day.

The Role

As a Supervisor, you’ll oversee the running of the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential and ensure our customers enjoy a personalised, meaningful shopping experience.

You’ll champion our brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. Enjoying a fast-paced, sometimes high-pressured retail environment is essential. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.

What You’ll Do

Sales floor

• Hold daily team briefs, sharing store’s KPIs, and motivate the team in beating these
• Drive exceptional service through role-modelling our selling ceremony and deliver on KPIs
• Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
• Monitor sales performance and take actions to support team success
• Handle serious complaints that have been escalated with professionalism and care

Personal sales

• Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals’ personalities and needs
• Use your deep product knowledge and passion for storytelling to create personal, unforgettable experiences and to inspire love for Pandora’s sustainability, design, and craftsmanship
• Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV, conversion and productivity

Store operations

• Act as key holder for the store and ensure the relevant store opening/closure procedure is carried out
• Cashing up and reconciling the till systems
• Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
• Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
• Operating the till system, handling financial transactions including returns and exchanges, and handle any escalations from the wider team
• Always being alert while on the shop floor and following company security policies and procedures to keep the wider team and customers safe

The Successful Candidate

Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience.

Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge, then this could be the opportunity for you.

You’ll thrive at Pandora if you have:

• Proven experience in driving sales and profitability
• A passion for driving a culture of exemplary customer service
• Strong communication skills in order to establish and coach a high performing team
• The ability to be adaptable and flexible to changing business needs and remain confident in a fast-paced environment
• A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
• Are driven by KPIs and get excited by hitting and exceeding targets
• A well-presented appearance with a taste for desirable products and a passion for retail

Why Work With Us?

Our people are at the heart of our success. We’re committed to unforgettable career progression and offer a rewards package that’s second to none:

• Highly competitive hourly pay
• Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
• Generous jewellery uniform allowance to express your style and individuality
• Employee discount to treat yourself and your loved ones
• ‘Wear box’ access: Select jewellery to wear each time you’re working
• Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
• Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid, and lots more
• Parties, incentives and gifts throughout the year
• Clear career progression and training opportunities, empowering you to grow and succeed

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*

About Pandora

Pandora is the world'slargestjewellery brand,specialisingin the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold inmore than 100 countriesthrough6,800 points of sale, includingmore than 2,700concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs37,000people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue ofDKK 31.7 billion (EUR 4.2 billion) in 2024.