Supervisor - Part Time

JDSports; Preston; On-site; GBP 19,000 - 23,000; Full time

Job summary

JDSports in Preston is seeking a Supervisor to help run daily shop floor operations and deliver high service standards. You will be a key support to colleagues across shifts, ensuring presentation, brand compliance and store performance. You’ll also assist with opening and closing duties and till operations.

By maintaining exceptional customer service, product placement and brand standards, you will contribute to a smooth, efficient shift and a welcoming shopping environment for our customers.

Qualifications

• Previous supervisory or team-leader experience in retail or customer-facing environments.
• Strong communication skills to guide and support colleagues on the shop floor.
• Excellent attention to detail and high standards of service and presentation.
• Interest in retail and knowledge of trends to promote company values.

Responsibilities

• Deliver excellent customer service and support customers, resolving queries.
• Monitor service levels and assist with product placement to aid sales.
• Maintain visual and operational standards on the shop floor.
• Assist with opening/closing procedures and till operations.

Skills

Supervisory experience

Customer service

Communication

Attention to detail

Brand standards

Job description

Role Overview

As a Supervisor, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You play an active role in supporting colleagues throughout each shift, helping to maintain high standards of service, presentation and store performance. You’ll also support daily operational tasks as directed by Store Management.

Key Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills & Experience Required

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Desirable Attributes

• Positive and proactive leader who enjoys supporting colleagues and contributing to a busy retail environment.
• Effective problem-solver with strong customer service and resolution skills.
• Interest in visual merchandising and product presentation.
• Team-focused mindset with a positive, supportive approach.