Supervisor - Manchester Trafford (40 hours)

Rituals; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury retail brand seeks a Rituals Expert in Manchester to lead a team of advisors, ensuring outstanding customer experiences. Responsibilities include mentoring team members and driving performance. Ideal candidates will have supervisory experience in retail and a strong customer service mentality. Join us to develop your skills in the luxury retail sector.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• Ability to engage and connect with customers.

Responsibilities

• Lead and mentor the Rituals Advisors.
• Interact directly with customers to enhance their experience.
• Collaborate with management to achieve store goals.

Skills

Mentoring team members

Customer service mentality

Decision making

Problem-solving skills

Organizational skills

Job description

Overview

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.