Supervisor/Key Holder

Bella Italia; Birmingham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Hourly pay

Tronc

Flexible contracts

Discounts on food and drink

Employee assistance programme

Apprenticeships funded

Free meals on shift

Wages on demand

Gym discounts

Theme park savings

Team celebrations

Job summary

Bella Italia in Birmingham is seeking a friendly Front of House teammate to deliver warm, memorable service, guide guests through the menu, and contribute to a buzzing restaurant atmosphere. You’ll join a supportive team that values your personality and speech, helping guests feel welcome and enjoy their dining experience.

No fixed experience is required; a positive attitude and a love for hospitality are key. We offer a welcoming environment with growth opportunities and inclusive culture.

Qualifications

• No formal experience required; positive attitude and willingness to learn.

Responsibilities

• Deliver consistent, memorable service to every guest.
• Be a sparkling personality, building rapport in a fast-paced environment.
• Guide guests through our menu, making recommendations tailored to their tastes.
• Work as part of a team that lifts each other up and celebrates wins together.
• Share your ideas—we have an open-door policy and value every team member’s voice.

Skills

Hospitality

Customer service

Job description

At Bella Italia, we believe that the best moments in life are spent with loved ones sharing food, friendship, laughter, and the joy of the Italian table. If you love pizza, pasta, and creating unforgettable experiences for guests, we’d love to welcome you to our Front of House team!

We know that happy teams create the best experiences, so we offer:

• Hourly pay and opportunity to earn Tronc.
• Flexible Working – Negotiable contracts that fit your lifestyle.
• Amazing Discounts – 50% off food and drink across all Big Table Group brands and 25% for friends & family.
• Wellbeing & Support – Our Employee Assistance Programme includes a 24/7 virtual GP, mental health support, healthcare cash plan, dental plan, counselling, fitness & diet plans.
• Career Growth – Fully funded apprenticeships and development opportunities (Hospitality Team Member Level 2).
• Perks & Rewards – Free meals on shift, access to wages before payday, discounted gym memberships, and exclusive savings on theme parks, shopping, and more!
• Team Celebrations – Competitions, team parties, and even a chance to win e-points to spend on your favourite retailers

What You’ll Do as a Server/Waiter/Waitress:

• Deliver consistent, memorable service to every guest.
• Be a sparkling personality, building rapport in a fast-paced environment—this is YOUR stage!
• Guide guests through our menu, making recommendations tailored to their tastes.
• Work as part of a team that lifts each other up and celebrates wins together.
• Share your ideas—we have a genuine open-door policy and value every team member’s voice!

Who We’re Looking For:

If you love hospitality, enjoy chatting with people, and take pride in making guests feel welcome, you could be exactly who we’re looking for.

At Bella Italia, our front of house teams are the face of everything we do. From warm welcomes and great service to creating those little moments that keep guests coming back, you’ll play a big part in making every visit feel special. You’ll be part of a friendly, supportive team where you can be yourself, learn new skills, and grow in confidence.

We’re proud to be an inclusive workplace where everyone belongs. If you need any reasonable adjustments during the hiring process, just let us know – we’re always happy to help.

Thinking about using AI tools for your application? They can help you get started, but what really stands out to us is you – your personality, enthusiasm, and love for looking after guests.

You don’t need loads of experience – just a positive attitude, a smile, and a genuine love for hospitality. If you enjoy working with people and being part of a buzzing restaurant team, we’d love to welcome you to Bella Italia.

Join the Bella Italia family today and work somewhere awesome! Don’t just take our word for it we’re proud to be named in The Sunday Times Best Places to Work 2026.