Supervisor i - ks UK Cheshire Oaks (37.5 Hours)

KATE SPADE; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury brand is looking for an exceptional Supervisor to enhance store performance and team dynamics. This role requires strong retail management experience and a focus on customer service excellence, ensuring compliance with brand standards. The Supervisor will create an energetic sales environment and inspire team members while representing the brand positively. Flexible availability is a must, including nights and weekends, offering a great opportunity for career advancement within an expanding company.

Qualifications

• Experience in a retail service environment in a management position.
• Ability to communicate effectively with customers and staff.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Create a high energy, service-focused environment.
• Ensure customers are serviced according to brand standards.
• Inspire the team to exceed performance standards.
• Maintain a confident floor presence.

Skills

Retail management experience

Customer service skills

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Crisp color, graphic prints and playful sophistication are the hallmarks of Kate Spade New York. From handbags to clothing and décor, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. We call it living colorfully.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose

The Supervisor assists store management by ensuring a customer focus on the sales floor with exceptional floor supervision. As an integral member of the team, you will help to maximize store productivity and profitability by assisting in teambuilding and staff development, goal setting, and by ensuring compliance with all Kate Spade standards.

We are looking for an exceptional Supervisor that leads by example, sets the tone on the sales floor, and provides feedback to the store team that will result in exceeding Kate Spade Service standards. In return you will be given the chance to lead an exceptional team and be part of a rapidly expanding modern luxury brand with the opportunity to advance your career.

Key Responsibilities

• Creates a high energy, sales and service focused environment;
• Ensures all customers are being serviced according to the Kate Spade approach standard;
• Inspires team to meet and exceed performance standards;
• Takes initiative to act on development needs;
• Maintains a confident and/or commanding floor presence;
• Acts as advocate for the team;
• Creates partnerships with team members;
• Represents the brand appropriately in all situations.

Profile

• Experience in a retail service environment in a position of management;
• Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook;
• Ability to communicate effectively with customers and staff and manoeuvre the sales;
• Ability to work flexible schedule to meet the needs of the business, including nights, weekends and Public holidays.