Supervisor - Full-time - Hampstead Heath

Redemption Roasters; Greater London; On-site; GBP 23,000 - 27,000; Full time

Job summary

Redemption Roasters Hampstead Heath is hiring Supervisors/Senior Baristas to lead shifts in the manager's absence, keeping service smooth and to a high standard.

You will drive warm hospitality, coach teammates, manage pace, and ensure cleanliness and compliance across service. Open/close duties, support for new staff, and upholding our values complete the role.

Qualifications

• Proven ability to lead shifts and maintain service standards.
• Strong guest-focused approach and hospitality mindset.
• Experience coaching and developing team members.

Responsibilities

• Lead the shift in the absence of the Manager, ensuring smooth service.
• Set the tone for warm hospitality and guest welcome.
• Assign roles, manage pace, and coach teammates as needed.
• Uphold food, drink, cleanliness, and compliance standards.
• Open/close the café with preparation and organisation.
• Provide on-the-job support and feedback to new staff.
• Model company values in communication and work ethic.

Skills

Leadership

Guest service

Team coaching

Quality control

Communication

Tools

POS systems

Job description

At Redemption Roasters, we believe great coffee can change lives.

Our mission is to reduce reoffending by training people in prison and supporting them into work on release – often in our own cafés.

After a busy few months, we’re now hiring Supervisors/Senior Baristas for our Hampstead Heath branch

You Will:

• Lead the team on shift in the absence of the Manager or Assistant Manager, keeping service running smoothly and to a high standard.
• Set the tone for warm, focused hospitality, making sure guests feel welcome and your teammates feel supported.
• Assign roles, manage pace, and keep your team engaged and on track – stepping in to coach or assist where needed.
• Ensure food, drink, cleanliness, and compliance standards are consistently upheld during every shift.
• Open and close the café with confidence, taking responsibility for preparation, organisation, and end-of-day tasks.
• Provide on-the-job support for newer team members, sharing helpful feedback and reinforcing good habits.
• Model Redemption Roasters’ values through your communication, work ethic, and attention to detail.

You Are:

• A confident shift leader who knows how to take charge, stay calm under pressure, and keep things moving with purpose.
• Focused on the guest experience – always watching, improving, and stepping in when needed.
• Practical and adaptable – equally comfortable on the coffee bar, the kitchen pass, or cleaning down at close.
• Comfortable giving feedback and flagging concerns when standards aren’t being met.
• Committed to being a positive influence – creating an inclusive, respectful environment where everyone feels part of the team.
• Aligned with our mission and excited to support programme participants and new teammates alike.

We Will:

• Give you the opportunity to step up, grow your leadership skills, and play a key role in our café’s daily success.
• Support you with coaching and feedback to help you move toward more responsibility and future progression, if that something that you want.