Supervisor - Exeter (New Store Opening)

Charles Tyrwhitt; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading clothing retailer in the United Kingdom is seeking a Supervisor for its new Exeter store. The Supervisor will coach and motivate the sales team to achieve targets, manage daily operations, and ensure excellent customer service. Candidates should have prior retail experience and a passion for customer satisfaction. This role includes a flexible 40-hour contract and offers various benefits such as a bonus scheme and training opportunities.

Benefits

Excellent bonus scheme

Uniform allowance

Cycle-to-work scheme

Training opportunities

Qualifications

• Previous retail experience at Supervisor or Key Holder level.
• Passion for delivering outstanding customer service.
• Experience with stock management and operations.

Responsibilities

• Coach and motivate the sales team to achieve targets.
• Maintain first-class customer service.
• Manage compliance and administrative tasks.

Skills

Coaching sales teams

Customer service

Retail operations management

Visual merchandising

Job description

Overview

Charles Tyrwhitt’s purpose is to "make it easy for men to dress well". Our new Exeter store will open in February 2026 and is looking for a Supervisor to coach the sales team to exceed targets, maximise KPIs and deliver first‑class customer service. The role is a 40‑hour contract, requiring flexibility across weekdays, weekends and bank holidays.

Responsibilities

• Coach and motivate the sales team to achieve targets and maximise KPIs.
• Maintain a first‑class customer service and winning atmosphere.
• Deliver product knowledge and sales training to team members.
• Manage operational, compliance and administrative tasks to ensure smooth daily running of the store.
• Adhere to company policy, Health & Safety, and security procedures.

Qualifications

• Previous experience in a retail position at Supervisor or Key Holder level.
• A genuine passion for delivering outstanding customer service.
• Experience in managing stock, operations and visual merchandising.
• Proven ability to prioritise customer service while achieving excellent sales results.
• Experience with coaching and training individual KPI performance.

Benefits

• Excellent bonus scheme – quarterly when store targets are hit.
• Uniform allowance, refreshed every 6 months.
• Cycle‑to‑work scheme, relocation support, and season ticket loans for eligible employees.
• Fun fund for parties, treats, social activities and team‑building events.
• Training through the Tyrwhitt Academy, with apprenticeship qualifications available.