Supervisor / Duty Manager

Rebuild with Hope Foundation; Peacehaven; On-site; GBP 26,000; Full time

Job summary

A charitable organization in Peacehaven is looking for a Supervisor/Duty Manager to enhance the customer experience and support team operations. The ideal candidate should have a retail background and management experience, thriving in a fast-paced environment. Salary is £26,000 per annum, with benefits including generous leave and employee support programs.

Benefits

25 days annual leave

Employee wellbeing support

Company discount

Qualifications

• Positive attitude and excellent customer service skills.
• Reliable, flexible, and able to work in a busy retail environment.
• Previous experience in retail or customer service.

Responsibilities

• Provide friendly and professional service to all customers.
• Support with sorting, pricing, and replenishing stock.
• Maintain an attractive and organised shop floor and window display.
• Operate the till and handle transactions accurately.
• Assist with preparing the store for the Christmas period.

Skills

Customer service skills

Communication skills

Team player

Flexibility

Job description

Join Our Team as Supervisor/Duty Manager!

Are you a supervisor/duty manager looking for a new challenge? We are seeking a talented team member to join our growing team.

Company Overview

Rebuild with Hope is a charitable organisation established to support individuals with multiple barriers to employment, whilst supporting those suffering due to the rising cost of living.

The charity currently has five stores with our flagship store in Wigan. These stores sell high street brands with discounts of up to 70% across all categories, homewares, clothing, gifts, toys, and accessories.

We are committed to creating opportunities for those who need them most - empowering people to overcome challenges, build confidence, and create brighter futures. Through this work, we aim to strengthen and uplift our local community, fostering an inclusive and resilient society where everyone has the chance to thrive.

Role Overview

We’re looking for enthusiastic and reliable Duty manager / Supervisor to join our team. You’ll help create a warm and welcoming shopping experience for customers, support the team with stock and displays, and contribute to the smooth running of the store.

This role is perfect for someone who thrives working with people, in a fast-paced environment, and wants to support a charity making a real difference in the community.

Retail background is a must, with management experience.

Key Responsibilities

• Provide friendly and professional service to all customers.
• Support with sorting, pricing, and replenishing stock.
• Maintain an attractive and organised shop floor and window display.
• Operate the till and handle transactions accurately.
• Assist with preparing the store for the Christmas period, including merchandising and festive promotions.
• Work collaboratively with staff, volunteers, and trainees.
• Ensure all work is carried out in line with health and safety and safeguarding policies.

Skills and Experience

Essential

• Positive attitude and excellent customer service skills.
• Team player with good communication and interpersonal abilities.
• Reliable, flexible, and able to work in a busy retail environment.
• Commitment to the mission and values of Rebuild with Hope.
• Previous experience in retail or customer service.

Desirable

• Experience working in a charity shop or community-based retail role.

Salary and Benefits

• £26,000 per annum.
• 25 days annual leave
• Employee wellbeing support, including access to mental health and pastoral care services.
• Social impact career – work directly in a role that changes lives and builds community resilience.
• Positive, inclusive team culture committed to fairness, dignity, and second-chance opportunities.
• Company discount

How to Apply

If you are interested in joining our team, please submit your Curriculum vitae and cover letter to [e-mail], stating what job you are applying for.

We look forward to hearing from you!