Supervisor - Dumdum Donutterie - Wembley, London

London Designer Outlet; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A well-known retail brand in London seeks a Supervisor to support daily operations in their store. The ideal candidate will supervise the team, manage store performance, and maintain high service standards. Prior supervisory experience in food service or retail is essential. Join a fun and creative environment with opportunities for advancement and staff discounts on products.

Benefits

Staff discount on products

Opportunity for management growth

Friendly working environment

Excellent transport links

Qualifications

• Previous experience in supervisory or team-leader roles.
• Able to thrive under pressure and multitask.
• Reliable with a commitment to customer service.

Responsibilities

• Supervise and motivate the team to deliver excellent service.
• Support the Store Manager in daily operations.
• Train new team members to uphold brand standards.

Skills

Supervisory experience

Excellent communication skills

Ability to multitask

Customer service oriented

Interest in food culture

Job description

Overview

As a Supervisor, you'll play a key role in supporting the Store Manager and ensuring the smooth, daily running of our Wembley store. You'll be hands‑on – leading by example, maintaining high standards of service, and creating a positive, motivating atmosphere for the team. You’ll help drive store performance, ensure operational excellence, and make every customer's visit to Dum Dums a delicious experience.

Duties

• Supervise and motivate the Lead and motivate the team during your shifts to deliver excellent service.
• Support the Store Manager in daily operations, from opening to close.
• Manage tills, stock, and display areas are well managed and presentable.
• Ensure stock accuracy and minimal wastage.
• Handle customer enquiries and resolve any issues professionally.
• Maintain product presentation and cleanliness in line with brand standards.
• Train and support new team members to uphold brand standards.
• Step into managerial responsibilities in the Store Manager's absence.
• Maintain cleanliness, food safety, and operational compliance at all times.

Qualifications

• Previous experience in supervisory or team‑leader roles within food service or retail (bakery, coffee shop, or quick‑service environment preferred).
• Positive, proactive, and confident communicator.
• Able to multitask, prioritise, and thrive under pressure.
• Reliable, flexible, and committed to excellent customer service.
• A genuine interest in artisan bakery, coffee, and food culture.
• Store Supervisor: 1 year (required).

Benefits

• Staff discount on all Dum Dum Donutterie products.
• Opportunity to grow into management role as we expand.
• Friendly, fun, and creative working environment.
• Excellent transport links (Wembley Park).

About the Brand

Dum Dums Donutterie is a proudly British, family‑owned artisan brand dedicated to creating and innovating unique handmade donuts that blend craft bakery and fine patisserie. Founded by Paul Hurley – "The Donut Guy", Dum Dums has been crafting its signature baked (not fried) donuts since 1997. Our team of chefs use the finest natural ingredients and our exclusive donutterie baking process to make what many call "the best donuts in the world". As we grow, we're building an energetic team of passionate individuals who want more than just a job – a place to learn, grow, and build a career in artisan bakery retail.