Supervisor, DTC Content Operations

Disneyland Hong Kong; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global entertainment company is looking for a Supervisor, DTC Content Operations in London. This role involves overseeing the creation and delivery of digital assets, managing vendor relationships, and ensuring high-quality content delivery. The ideal candidate has extensive experience in TV Distribution and excellent project management skills. This position offers opportunities to work closely with senior stakeholders and improve workflows in a dynamic environment.

Qualifications

• Experience in TV Distribution/Streaming/Postproduction/Technology required.
• Excellent project management skills.
• Strong presentation & communication skills.

Responsibilities

• Oversee the creation and delivery of digital assets.
• Build relationships with vendors and stakeholders.
• Manage timelines and expectations for content delivery.

Skills

Project management

Communication skills

Attention to detail

Organizational ability

Education

Degree level education or equivalent

Job description

Supervisor, DTC Content Operations

Job ID 10133926 • Location: London, United Kingdom • Employer: Disney Entertainment and ESPN Product & Technology • Posting date: 2025/10/14

Overview

工作概要:

Reporting to the Manager of DTC Content Fulfilment, EMEA Originals & Currents. The Supervisor oversees the creation and delivery of digital assets to Disney’s DTC services. The Supervisor must have relevant experience of content production, localisation, mastering and digital distribution within the supply chain pipeline, experience working with vendors and postproduction third parties. Demonstrating excellent customer focus and communication skills, remaining calm under pressure, with the ability to remain productive is essential.

They have excellent project management skills, attention to detail and organisational ability. The Supervisor provides support to the Team Manager, including coaching the team, approving orders, running internal team meetings, and working with senior stakeholders as required.

Key Responsibilities

• Build relationships with vendors to maintain the efficient delivery of content through the lifecycle of a title, in line with key milestones and workflows, overseeing Mastering, Localisation and delivery of content to the platform.
• Manage the needs and expectations of internal stakeholders with clear and timely communication and collaboration, with visibility of title status and progress.
• Build relationships with Production companies to manage QC feedback and communication efficiently to maintain Mastering SLA and downstream milestones.
• Coaches and trains other team members working with Manager DTC to build a high performing team.
• Raise accurate and timely orders to commission the creation, localisation and delivery of audio, video, timed text and creative metadata for specific titles across multiple languages, recognising unique requirements for each while ensuring creative consistency and cost control.
• Maintain tracking and status tool to provide visibility of tittle plans, progress, problems for stakeholders and leadership.
• Research Disney systems to establish available elements and request asset movements as directed and required.
• Raise accurate and timely purchase/work orders, process vendor invoices and resolve invoice queries as per vendor EFC (estimated forecasted costs).
• Provides feedback and collaborates to improve workflows to ensure that business objectives are met.
• Provide production schedules to Vendors and participate in onboarding and locking post drop schedules via email and calls.
• Action Rejections and recall notifications and update/replace materials as required.
• Management of workflow and tasks to be undertaken within agreed SLA timelines.
• Resolve metadata integrity issues across stakeholders.
• Provide timely feedback to Planning and Metrics team to maintain high levels of servicing with vendors and internally.
• Contribute to the team and collaborate on specific projects and opportunities to improve workflows.

Other General Activities

• Attend and contribute to Team; Departmental; Cluster and communication meetings.
• Work with Global Disney stakeholders to align and improve workflows and processes.
• Timely completion of bi-annual D-Achieve with Line Manager.
• Attend training sessions or action development plans as identified during D-Achieve.
• Coordinate representation of team within broader Company meetings as required.
• Work effectively with departmental colleagues and cross-functionally with other members of studio operations.
• Work with TWDC Accounts Payable to resolve Vendor billing issues.
• Develop and maintain strong working relationships with internal and external parties.
• Maintain a strong awareness of technical developments in the digital media space.
• Adhere to defined Studio Operations business processes, taking opportunities to improve.
• Provide training for colleagues as required.
• Participate in systems testing and contribute suggestions for workflow and systems improvement.
• Provide holiday and sickness cover for colleagues under the ‘Buddy’ scheme.
• Adhere to Core Values and Behaviours.

Experience

• Experience in TV Distribution/Streaming/Postproduction/Technology required.
• Experienced working with 3rd party vendors to maintain efficient delivery of content within the supply chain.
• Proven experience of File based and UHD technology, digital file delivery.
• Experience of Mastering QC analysis and corrective recommendations an advantage.
• Thorough experience of content localisation, production, mastering and digital distribution.
• Excellent and demonstrable project management experience.
• Good knowledge of Disney internal systems an advantage.
• Ideally educated to degree level or equivalent.
• Strong presentation & communication skills.

關於 Disney Entertainment and ESPN Product & Technology:

在Disney Entertainment and ESPN Product & Technology，我們結合想像力與創新，以重新想像人們體驗和參與世上最受歡迎故事和產品的方式。我們的工作內容廣泛，且精深細密。我們創造令人驚豔的體驗、改變媒體的未來，並打造產品和平台，讓世界各地的人們都能與自己喜愛的故事和體育活動緊密相連。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company Limited , 其所屬的業務部門是 Disney Entertainment and ESPN Product & Technology 。

The Walt Disney Company Limited 是提供平等機會的僱主。考慮是否聘用求職者時，將不論其年齡、種族、膚色、宗教或信仰、性別、國籍、族裔或民族血統、性取向、變性、婚姻或同性伴侶狀況、殘疾或懷孕或生育狀況。Disney 培養商業文化，所有人的想法和決策都有助我們發展、創新、創造最好的故事，並與瞬息萬變的世界息息相關。