Supervisor Customer Service Job Details | Stericycle

Hispanic Alliance for Career Enhancement; Appleton Thorn; On-site; GBP 35,000 - 50,000; Full time

Job summary

An international business services provider in Appleton Thorn is seeking a responsible manager to oversee operational performance and staff recruitment. The ideal candidate will have extensive management experience and a focus on customer service. Flexibility and strong organizational skills are crucial for success in this role, which also includes ensuring compliance with health and safety regulations. Competitive benefits and a contributory pension scheme are offered.

Benefits

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Access to employee support fund

Annual performance pay review

Qualifications

• Extensive people management experience required.
• Experience managing KPIs and working within a budget.
• Good work ethic and able to work under pressure.

Responsibilities

• Manage all branch specific aspects and optimize operational performance.
• Recruit, interview, and hire operational staff.
• Ensure health & safety standards are maintained.

Skills

Management skills

Customer focus

Results oriented

Computer literacy

People-oriented

Flexibility

Education

High School or equivalent

Tools

SAP data system

Job description

About Us:

Stericycle is a U.S. based business‑to‑business services company and leading provider of compliance‑based solutions that protects people and brands, promotes health and well‑being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start‑up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well‑being in a safe, responsible, and sustainable way.

Position Purpose:

Represents the overall interests of the company in a specific business market area and is responsible for the planning, administration, monitoring and optimizing the operational performance of all branch specific aspects (investments/resources). Achieve the approved annual objectives (i.e., profits, sales goals), and implement policies, standards and practices of Shred‑it. This role will be required to provide out of hours on‑call duties, on a rota basis as required.

Key Job Activities:

• Recruit, interview and hire Service Drivers, admin and other operational staff.
• Ensure that all relevant employment checks are performed to comply with company standards. This includes background checks, relevant vocational qualifications, driving records, etc.
• Prepare and distribute daily work schedules for the Service Drivers.
• Manage roadside coaching, spot checks and spend time in the field with the Service Drivers, minimum of two truck days within each four‑week period.
• Ensure that Health & Safety standards and training are maintained and adhered to according to Shred‑it policies and statutory requirements.
• Resolve service problems and conduct regular customer visits, minimum two within each four‑week period.
• Provide support to the sales team as required.
• Quote call‑in / purge business on demand and proactively farm for additional business.
• Provide clients and potential clients with operational and service advice.
• Manage opening and closing of branch on a daily basis and ensure that support for the Service Drivers is provided.
• Manage the warehouse, baling and fleet maintenance operations where applicable.
• Conduct monthly meetings with the Service Drivers and publish the minutes.
• Manage customer data entry for new service orders on company SAP data system.
• Ensure adequate cover is provided to make sure that customer service needs are met.
• Control Service Driver costs, vehicle costs, console inventory.
• Work closely with the branch administration team in all general office functions.
• Review Service Driver log sheets daily and take corrective action as appropriate.
• Manage security check process.

Education:

Required Education: High School or equivalent.

Experience:

• Good management skills and commercial awareness.
• Computer literate; proficiency of SAP data system desirable.
• Mechanical aptitude.
• Customer focused.
• Able to work under pressure.
• People oriented – believes people make the difference.
• Good work ethic.
• Flexible.
• Results oriented – motivated by success.
• Focused on career progression.
• Committed to personal development and continuing education.
• Extensive people management experience required.
• Experience of managing KPIs and working within a budget.
• Demonstrated routing experience required.
• Experience of managing a multi‑truck fleet.
• Experience of working in a customer service environment.
• Fleet maintenance.

Certifications and/or Licences:

Required: IOSH Managing Safety; Category C+ E / Class II licence.

Preferred: Certificate of Professional Competence is an advantage.

Benefits:

Stericycle offers you:

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fund
• Stericycle University – our online library of self‑development & learning
• Annual performance related pay review
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)
• Flu voucher
• Eye Test voucher
• And more…

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.