Supervisor - Costa

Career Choices Dewis Gyrfa Ltd; Swansea; On-site; GBP 27,000; Full time

Job summary

A leading services company in Swansea is searching for a Supervisor to lead teams and deliver exceptional customer service in the UK’s favorite coffee shop. The ideal candidate should have previous supervisory experience and great communication skills. The role promises flexible working arrangements and a vibrant team environment. You will be responsible for driving sales, managing stock, and ensuring a memorable customer experience, alongside your team. Apply today to join a dynamic workforce.

Benefits

Annual bonus up to £3,445

Up to 60% colleague discount

Enhanced benefits including pension and sick pay

Fabulous development opportunities

Qualifications

• Previous experience of leading or supervising a team highly desirable.
• Passion for delivering a memorable customer experience.
• Ability to work on own initiative and make reasoned decisions under pressure.

Responsibilities

• Leading your teams to achieve and deliver excellent brand standards and customer service.
• Maximising profit by driving sales and controlling costs.
• Processing stock counts and orders.
• Taking ownership of customer feedback and responding appropriately.

Skills

Leadership

Customer experience

Communication skills

Job description

Supervisor – £26,900 per annum, 40 hours per week

Address: Swansea Services, M4 Junction 47, Penllergaer, Swansea SA4 9GT

As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours.

The role is simple: be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest‑stop experience.

What we offer our Supervisors

• Annual bonus up to £3,445 pa
• Up to 60% colleague discount for you, family and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback and responding appropriately in a timely manner
• Supporting the team with preparing food and refreshments

What you’ll bring to us

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative and make reasoned decisions under pressure

We want to hear from you. Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.

Where our customer’s journey pauses, yours just begins.

Apply today.

Please note internally this role is called Team Leader (INDTL).

Find out from our colleague Fabiana.