Supervisor - Burger King

Burger King; Lancashire; On-site; GBP 27,000; Full time

Job summary

A leading fast-food brand in the UK is looking for a Supervisor to lead their team, ensuring excellent service and operational standards. Responsibilities include driving sales, coaching team members, and managing customer feedback. Ideal candidates should have prior experience in a supervisory role and a passion for delivering exceptional customer experiences. The position offers a competitive annual salary of £26,900 and benefits including an annual bonus and colleague discounts.

Benefits

Annual bonus up to £3,445

Up to 60% colleague discount

Pension and sick pay

Development opportunities with funded qualifications

Qualifications

• Previous experience in a supervisory role is desirable.
• Passion for customer service and memorable experiences.
• Ability to work independently and under pressure.

Responsibilities

• Lead teams to achieve excellent standards and customer service.
• Maximise profit by driving sales and controlling costs.
• Process stock counts and manage inventory.

Skills

Leading a team

Delivering excellent customer experience

Effective communication

Decision-making under pressure

Job description

Responsibilities

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner
• Supporting the team with preparing food and refreshments

Qualifications

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative and make reasoned decisions under pressure

You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying. We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.

Want to know what it's like to work for us? Find out from our colleague Navi. Founded in 2001, we are the UK's leader in motorway rest stops. We have more than 54 locations throughout the country, with over 6,000 colleagues dedicated to customer satisfaction. We're one moto family, there are so many incredible brands to work with such as WHSmith, Costa, KFC, Pret A Manger, Burger King and many more. We've carved out a reputation for providing excellent customer service. We're not perfect yet, but we strive to be. That's why we have made it our mission to transform the UK's rest stop experience.

£26,900 per annum - 40 hours per week, shifts between 5am and midnight

Address: Lancaster Services, M6 J32/33, White Carr Ln, Bay Horse, Lancaster LA2 9DU

As a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it's yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering Burger King's world-famous flame grilled menu and exceptional customer service as we transform the UK's rest stop experience.

Benefits

• Annual bonus up to £3,445pa
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team