Supervisor - Brighton (20 hours)

Rituals Cosmetics; England; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading cosmetics brand in the United Kingdom is seeking a Rituals Expert to enhance the customer experience and mentor the team. In this role, you will engage with customers, ensuring they feel at home in our stores while leading a team of Rituals Advisors. You will have previous retail or hospitality experience, strong mentoring skills, and a passion for luxury cosmetics. Benefits include training opportunities, a competitive bonus scheme, and employee discounts.

Benefits

Training and development opportunities

Competitive bonus scheme

Employee discount

Quarterly product allowance

Wellbeing initiatives

Company & Team Events

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• Eye for detail, organised and structured.

Responsibilities

• Engage with customers from the moment they set foot in the shop.
• Listen to customers’ needs and support Rituals Advisors.
• Work with Store Manager to achieve personal and store goals.

Skills

Customer-service mentality

Team-player’s work ethic

Mentoring skills

Decision making

Problem-solving skills

Job description

Ready to be the face of our brand, and engage with customers from the moment they set foot in the shop? Join our shop team, where every interaction is a chance to spread joy and beauty, creating unforgettable experiences for every customer.

Share your talents

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

Bring all of you

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have :

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.

Benefits of working at Rituals

• Training and development opportunities
• Competitive bonus scheme
• Rituals employee discount
• Quarterly product allowance
• Numerous wellbeing initiatives and EAP
• Company & Team Events