Supervisor - Brighton

Coppa Club; Kemp Town Estate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned dining establishment in the UK is seeking a dedicated team leader to oversee guest services. Your role will be to ensure exceptional guest experiences through attentive service while managing and supporting a team. You will assist in daily operations, including cash handling and training initiatives, while maintaining high standards of cleanliness and communication within the restaurant environment. This role offers various benefits including discounts on food and hotel stays, in a vibrant atmosphere focused on teamwork and customer satisfaction.

Benefits

50% discount on food and soft drinks

Long service rewards including increased holiday

Discounted room rates at hotels

50% off Private Event Space hires

Health & Wellbeing Support

Mental Health & Legal Guidance

Financial Support & Advice

Access to discounts from well-known brands

Access to Enrichment Days & Events Calendar

Tailored Apprenticeship Programmes

Responsibilities

• Ensure exceptional guest experiences through attentive service and personalized interactions.
• Supervise and support team members, providing guidance and assistance.
• Assist in day-to-day operations, including cash handling and resolving inquiries.
• Support in training initiatives to enhance team skills.
• Maintain high standards of cleanliness and hygiene in the restaurant.
• Liaise with management to ensure smooth operations.
• Passion for delivering exceptional customer service.
• Excellent teamwork skills and ability to work effectively with colleagues.
• Thrive in a fast-paced environment and handle multiple tasks efficiently.
• Lead by example and motivate team members.

Job description

Responsibilities

• Guest Experience: Ensure exceptional guest experiences through attentive service and personalized interactions.
• Team Management: Supervise and support team members, providing guidance and assistance as needed.
• Operational Support: Assist in day-to-day operations, including opening and closing procedures, cash handling, and resolving guest inquiries.
• Training and Development: Support in training initiatives to enhance team skills and performance.
• Quality Control: Maintain high standards of cleanliness, hygiene, and presentation throughout the restaurant.
• Communication: Liaise with management and other departments to ensure smooth operations and efficient communication.
• Customer Focus: A passion for delivering exceptional customer service and ensuring guest satisfaction.
• Team Player: Excellent teamwork and collaboration skills, with the ability to work effectively with colleagues at all levels.
• Adaptability: Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
• Leadership: Ability to lead by example and motivate team members to achieve goals.
• Problem-Solving: Strong problem-solving skills and the ability to make sound decisions under pressure.

Benefits

• 50% discount on food and soft drinks across all our brands.
• Long service rewards including increased holiday and access to private healthcare.
• Discounted room rates at our award-winning hotels.
• 50% off Private Event Space hires.
• Health & Wellbeing Support.
• Mental Health & Legal Guidance.
• Financial Support & Advice.
• Access to a wide range of discounts from well-known brands.
• Access to our Enrichment Days & Events Calendar.
• Apprenticeship Programmes tailored to YOU.