Supervisor, Arcade

Oasis Retail Services; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading gaming services provider in Northern Ireland seeks a Store Supervisor for its high-end gaming centres. The role involves ensuring smooth operations, supervising staff, and maintaining high customer service standards. Candidates must have GCSE Maths and English, along with experience in cash handling and customer service. This permanent position offers a pay rate of £13.75 per hour with a benefits package including bonuses and company pension.

Benefits

Attendance Bonus based on annual sickness

Overtime rate paid

Extra holiday for your birthday

Late night rate – Extra £ for every hour after midnight

Company Sick Pay

Lunch or evening meal provided

Employee of the month scheme

Company Pension

Company progression

Comprehensive training and development

Job Security

Qualifications

• 1 year cash handling experience.
• 1 year customer service experience.
• 1 year supervisory/Keyholding experience.

Responsibilities

• Ensuring the smooth running of the Branch.
• Ensure high levels of service and hospitality are always delivered to all customers.
• Supervision of customer care staff.

Skills

Customer service

Cash handling

Supervisory skills

Education

GCSE Maths and English or equivalent D or Above

Job description

Supervisor – £13.75 per hour, 38 hour permanent contract, 5 shifts a week

We are Oasis Retail Services, Northern Irelands leading Casino experience provider and we are looking for a Store Supervisor to work alongside the manager in one of our high end gaming centres.

Oasis has been involved in many aspects of the gaming machine industry and its success and growth have been a direct result of a carefully nurtured reputation and a forward-thinking professional approach. From small beginnings, Oasis is now a significant operation with the main emphasis of its business development being in Northern Ireland and employing circa 150 people.

Our gaming centres are designed to be elegant and comfortable spaces for adults who chose to play gaming machines to enjoy their leisure time. Our gaming centres are all fitted out and maintained to the highest standards to provide our customers with the environment they deserve.

We provide a mixture of the most popular and modern gaming machines available in Northern Ireland, and constantly invest in new equipment to ensure customers are provided with an excellent selection of machines.

Benefits Package

• £ Attendance Bonus –Based on annual sickness
• £ Overtime rate paid
• Extra holiday for your birthday
• £ Late night rate –Extra £ for every hour after midnight
• Company Sick Pay
• Lunch or evening meal provided
• £ Employee of the month scheme
• Company Pension
• Company progression
• Comprehensive training and development
• Job Security

Requirements

Requirements for supervisor & night supervisor are –

• GCSE Maths and English or equivalent D or Above
• 1 year cash handling experience
• 1 year customer service
• 1 year supervisory/Keyholding experience.

Main Duties

• Ensuring the smooth running of the Branch.
• Ensure high levels of housekeeping and presentation throughout the whole location at all times.
• Ensure high standards of service and hospitality are always delivered to all customers.
• Maintaining high levels of presentation in all areas of work.
• Supervision of customer care staff.
• Ensure staff are neat and correctly always wearing company uniform.
• Ensure staff deliver high standards of customer service and hospitality.
• Assist Branch Manager with weekly collections taking care to follow company procedures.
• Key holder duties and responsibilities
• Ensuring Company policies and procedures are adhered to.
• Ensuring correct completion of all paperwork.
• Be responsible for the security of Company property, reporting anything suspicious immediately.
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
• Adhere to Company policies and procedures relating to health and safety, security, and food hygiene.
• Communicate with customers and other staff effectively.
• Report any machine faults and errors immediately.
• Any other duties as required.
• Generally working within your allocated branch, although there may be requirements to cover in other Oasis Branches.
• Weekend and public holiday cover required.
• Working hours – 38, some flexibility required.