Supervisor 32h-40h

lush; Greater London; On-site; GBP 25,000 - 34,000; Full time

Job summary

lush in London is seeking a dedicated Shop Supervisor to lead a vibrant team on the shop floor, deliver outstanding customer service, and drive store standards throughout the year. You will mentor colleagues, model initiative, oversee daily operations, signage, stock rotation, and customer engagement to create memorable experiences that reinforce our brand.

You will foster a positive atmosphere, partner with the store manager and nearby shops, set clear expectations, and support continuous

Qualifications

• Passion for connecting with customers
• Ability to lead and foster a positive shop-floor atmosphere
• Excellent communication and interpersonal skills

Responsibilities

• Deliver outstanding customer service and craft memorable experiences throughout the year.
• Lead the team on the shop floor and collaborate with colleagues to achieve shared goals.
• Maintain open communication with the store manager and neighboring stores to support team success.
• Provide leadership, set expectations, and support the team to keep morale high.

Job description

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You'll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.

Beyond just the basics of communication, you'll be the go-to for keeping the info flowing smoothly throughout the store. Team up with your colleagues, the store manager, and neighboring stores, maintaining an open and friendly communication flow that significantly contributes to the team's success on the shop floor.

In your role as a Supervisor, your natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team. Balancing the needs of the business while keeping team morale high is the key to your success in this dynamic and influential position.

Key Information

Hours available: 32h - 40h hours per week

Application Deadline: 10/10/2026

Interview Date: W/C 11th of October

Start Date: ASAP

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.