Supervisor

Waggon & Horses (3515); Wolverhampton; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local pub in Wolverhampton is seeking a Supervisor to lead the team in delivering exceptional customer service and ensuring efficient operations. You will manage shifts, support staff, and be a role model for customer service. The ideal candidate has experience in a similar role and is ready to enhance their career, with opportunities for progression to Assistant Manager. Enjoy benefits like discounts, a reliable hours contract, and a fun working environment.

Benefits

30% off at all pubs, restaurants, and hotels

£4.50 meal deal option

Flexible working hours

Qualifications

• Previous experience in a similar Supervisor or Team Leader role.
• Ability to manage shifts and business operations effectively.
• Demonstrated customer service skills and initiative.

Responsibilities

• Support the team to deliver everyday and standout moments.
• Ensure the pub operates efficiently and profitably.
• Be accountable for the pub during management absence.

Skills

Customer service

Team leadership

Initiative

Job description

We’re on the lookout for a Supervisor to join our team!

Right at the heart of the pub – creating moments of joy. You’ll be there supporting the team to deliver the everyday moments and those stand‑out occasions. You’ll thrive from an environment that is busy, varied, fast paced but most importantly – fun!

As Supervisor you’ll:

• Have previous experience in a similar Supervisor or Team Leader role
• Work with wider pub management team to ensure the business runs efficiently and profitably
• Opening and closing, stocking, and cashing up
• Be a role model for customer service
• Ability to think on the spot and use your initiative
• Accountable for the smooth running of shifts and for managing all aspects of the pub when the wider management team is away

What comes next is up to you:

If you have the determination to drive your development, we’ll support you to progress into an Assistant Manager role and beyond!

What you get from us:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well‑being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.