Supervisor

SSP UK & Ireland; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known hospitality brand in Peterborough is seeking a Duty Manager/Supervisor to lead a team in a fast-paced environment. You will manage daily operations, inspire staff, and ensure excellent customer service while enjoying benefits such as employee discounts and training programs. Ideal candidates will have experience in hospitality or retail leadership and thrive under pressure.

Benefits

Discounted meal while on shifts

Employee discounts

Health & Wellbeing Support

Award-winning training and apprenticeships

Qualifications

• Previous experience leading a team in busy hospitality or retail.
• Ability to handle night shifts is a plus.
• Must be 18 years or older.

Responsibilities

• Take ownership of daily operations.
• Lead the team through busy shifts.
• Deliver great customer service.
• Stay informed about unit performance.

Skills

Leadership in fast-paced environment

Customer service excellence

Problem-solving

Job description

SUPERVISOR - MILLIE'S COOKIES, PETERBOROUGH QUEENSGATE CENTRE

Pay Rate: £13.30 per hour

We have Full Time (30hrs) roles available.

Hours of operation are 9:00am to 5:30pm (8PM on Thursday). Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager/Supervisor & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

About You

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Team Leader role’s got your name on it.
• Applicants must be 18 years of age or over to perform certain tasks or work on certain shifts.

About The Duty Manager/Supervisor Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focused, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal, and if you’ve tackled night shifts before, even better!

As a Duty Manager/Supervisor We Will Offer You

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager/Supervisor!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.