Supervisor

Monica Vinader; Newcastle upon Tyne; On-site; GBP 25,000 - 34,000; Full time

Job summary

Monica Vinader in Newcastle is seeking a dynamic Supervisor to lead on-floor sales and deliver exceptional customer service. You will train new starters, coach the team, and drive boutique standards while supporting daily operations.

The role focuses on product knowledge, styling guidance and clienteling to build lasting relationships, with a strong emphasis on achieving KPIs in a fast‑paced luxury environment.

Qualifications

• Experience in luxury retail with a strong customer service focus.
• Proven ability to train and motivate a sales team.
• Excellent product knowledge and storytelling skills.
• Ambitious, team‑oriented and able to work in a fast‑paced boutique environment.

Responsibilities

• Be the sales and service lead on the floor, driving KPIs and setting the standard for customer experience.
• Take ownership of new starter and ongoing team training, sharing product and selling expertise.
• Support the management team with daily operational tasks and boutique readiness.
• Act as a go‑to for product knowledge, styling, and clienteling best practice.

Skills

Sales leadership

Customer service

Team training

Product knowledge

Clienteling

Job description

Who We Are

At Monica Vinader, we believe luxury should be empowering, long‑lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

Job Title: Supervisor

Location: Fenwicks Newcastle

Hours: Full time

Reporting To: Concession Manager

Who We Are

At Monica Vinader, we believe luxury should be empowering, long‑lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry.

• Responsible Jewellery Brand, 2026 – Country & Town House


• Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury


• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e‑commerce and trusted partners, we put our community at the heart of everything we do. Proudly female‑founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

Where we need your help

We have all the makings of an iconic brand – beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

Role

The Supervisor role is an exciting opportunity to step up as a sales and service leader on the floor. This role is for someone who leads through example, energises the team around them, and drives training and selling standards — without stepping into a people management position. You will:

• Be the sales and service lead on the floor, driving KPIs and setting the standard for customer experience


• Take ownership of new starter and ongoing team training, sharing product and selling expertise


• Support the management team with daily operational tasks and boutique readiness


• Act as a trusted go‑to for the team on product knowledge, styling, and clienteling best practice

What You’ll Do

Leading Sales & Customer Experience

• Consistently achieve and exceed individual sales targets and KPIs, acting as a role model for the team


• Demonstrate expert product knowledge and bring the MV story to life through elevated storytelling and styling


• Lead by example in delivering an exceptional, personalised client experience at every stage of the journey


• Utilise clienteling tools to build meaningful, repeat client relationships in line with MV guidelines


• Confidently deliver all in‑store services including engraving, welding and aftercare


• Champion the power of 3 and stacking/layering expertise to maximise basket size and client satisfaction

Training & Developing the Team

• Take a lead role in onboarding new Sales Associates, sharing product knowledge and service standards


• Support the delivery and completion of brand and product training programmes across the team


• Coach colleagues in the moment — sharing feedback, demonstrating techniques and celebrating great practice


• Identify skill gaps on the floor and proactively discuss with the management team with suggestions for development


• Act as a product and styling expert that the team can turn to for guidance and inspiration

Supporting Operations & Boutique Standards

• Support the management team with operational tasks including stock management, deliveries and stock takes


• Uphold visual merchandising standards and ensure the boutique is presented to the highest standard at all times


• Ensure compliance with all MV procedures and policies, including accurate payment processing and cash handling


• Contribute to a positive, inclusive and high‑energy team environment


• Support with opening and closing responsibilities as directed by the management team

What You’ll Bring

• Sales & Productivity: You will drive sales and team productivity through commercial insight, optimising resources and ensuring clear target accountability amongst your team


• High Performance Team: You will build inclusive, high‑performing teams through empathetic leadership and clear accountability


• Service Excellence & Clienteling: You will elevate service excellence and client loyalty through personalised and memorable brand experiences


• Operational Excellence: You will uphold luxury standards and operational efficiency through disciplined execution

To be successful at Monica Vinader, it helps if you…

• Are hands‑on, solutions‑focused, and entrepreneurial


• Collaborate openly with humility, honesty, and humour


• Embrace learning, teaching, and personal growth


• Stay resilient, adaptable, and self‑motivated in a creative environment


• Speak up when you don’t know – and act fast to figure it out

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Travel to our other Boutiques and Concessions may be required.

Our Aims and Values

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewellery is for everyone and so is our community.

Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all.

We commit to celebrating the diverse voices of our employees, partners, and the customers we serve

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.

Monica Vinader as a global business makes the following inclusive culture pledge: