Supervisor

Marston's PLC; Newbury; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

30% off at our pubs, restaurants and h

Reliable hours contract

£4.50 meal deal option on shift

Flexible and part-time hours available

Marston's Cheers Reward & Recognition

Health Screening Discounts

Long Service Awards

Gym Discounts

24-hour GP helpline

Mortgage Advice and support

Apprenticeship programmes

Friendly and lively atmosphere

Job summary

Marston's PLC is seeking a Pub Supervisor to join our busy Newbury pubs. You will lead a team through shifts, ensuring excellent customer service and efficient operation in a fast-paced environment. You will collaborate with the wider pub management team to drive profitability and guest satisfaction.

The role requires hands-on leadership, initiative, and a passion for delivering great pub experiences. We welcome applicants who value a lively team culture and growth opportunities within Marston's.

Qualifications

• Experience in a Supervisor or Team Leader role.
• Ability to run shifts and manage all duties when senior staff are away.
• Focus on customer service excellence and motivating the team.
• Able to take initiative and think on the spot.

Responsibilities

• Opening and closing, stocking, and cashing up.
• Work with the pub management team to keep the business efficient and profitable.
• Be a role model for customer service and team conduct.
• Ensure smooth running of shifts and overall pub operations when required.

Skills

Team leadership

Customer service

Shift management

Job description

• Have previous experience in a similar Supervisor or Team Leader role
• Work with wider pub management team to ensure the business runs efficiently and profitably
• Opening and closing, stocking, and cashing up
• Be a role model for customer service
• Ability to think on the spot and use your initiative
• Accountable for the smooth running of shifts and for managing all aspects of the pub when the wider management team is away

What comes next is up to you: If you have the determination to drive your development, we'll support you through our internal career pathway, DNA, giving you the tools to progress into an Assistant Manager role and beyond!

Right at the heart of the pub - creating moments of joy. You'll be there supporting the team to deliver the everyday moments and those stand‑out occasions. You'll thrive from an environment that is busy, varied, fast paced but most importantly - fun!, Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you.

What you get from us:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Marston's Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
• Health Screening Discounts
• Long Service Awards
• Gym Discounts
• 24-hour GP helpline
• Mortgage Advice and support
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support, The benefits

Wellbeing As a responsible employer, we offer professional wellbeing support to our pub and pub support centre teams including support from the Licenced Trade Charity.

Accommodation The majority of our pub General Manager roles include optional on‑site accommodation.

Award winning Named as one of the UK's Top 100 employers and #1 in the pub sector for 2025, in the Financial Times UK's Best Employers list.

Bonus Our pub management, operations and sales roles offer performance related bonus schemes. For our support centre teams, we offer a discretionary company bonus scheme.

Competitive salaries Opportunity to earn a great wage whilst having fun at work.

Long service We reward loyalty with awards for key anniversary milestones.

Food and drink Our privilege card gives our people 30% discount off food and drink in our pubs. As well as access to our £4.50 refuel at work meal deal whilst on shift.

Pension scheme All our salaried roles offer membership to a company contributory pension scheme. Hourly paid roles offer auto enrolment schemes.

Private healthcare Some of our roles offer access to a private healthcare scheme.

High street discount An exciting range of high street, online discounts and cash back offers are available for all.

Employee discount All of our employees receive a 30% discount on Marston's food and hotel stays.

Training and development We're passionate about growing our own talent through an extensive apprenticeship offer, dedicated L&D teams, and award winning e-learning platforms.