Supervisor

Astrid & Miyu; Manchester; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading jewellery brand in Manchester is seeking a Supervisor to enhance customer experience and mentor the retail team. Key responsibilities include managing stock, delivering excellent customer service, and cultivating a supportive team environment. Ideal candidates should possess prior supervisory experience in retail and demonstrate strong problem-solving skills. This full-time role offers competitive salary and benefits.

Benefits

Commission on sales

Employee benefits

Growth and development opportunities

Qualifications

• Experience in a retail supervisory role is preferred.
• Strong problem-solving abilities.
• Ability to develop and mentor team members.

Responsibilities

• Deliver a 5-star customer experience.
• Manage stock and ensure cleanliness in the store.
• Mentor and support the retail team effectively.

Skills

Customer Service

Management Experience

Leadership Experience

Supervising Experience

Problem-solving

Mediation Experience

Job description

The A&M Mission

Were more than just a jewellery brand were on a mission to revolutionise the jewellery experience.

Our Values & Culture

At A&M our values arent just words - theyre the heartbeat of how we show up every single day.

Grow Together. Celebrate Each Other. Break All Boundaries.

We're a company fuelled by growth recognition and pushing beyond the expected. We move fast think big and believe that progress is a shared journey. We champion one anothers wins and show up with support when it counts - because when one of us grows we all do. If you're inspired by collaboration driven by curiosity and energised by celebrating others you'll thrive here at A&M.

Location

Manchester Trafford Selfridges Concession.

Hours

Full Time.

Salary & Benefits

28000 commission. See more on our benefits here.

Our Commitment

Sustainability starts with us. From community work caring for our suppliers and educating and supporting our team. See our commitments here.

The Supervisor Mission

You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.

How you'll drive success

Experiential Retail

• Partner with your Store Manager & Assistant Store Manager to continuously Integrate in store our 3 experiential retail pillars : Community & Connection Memorable Moments and Inspiration & Innovative
• Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions leading a centre of innovation and experimentation
• Be the expert in product knowledge to drive sales and inspire the team
• Use your creativity to set team challenges to create an engaging interactive experience in store
• Track and measure sales results throughout the day being adaptable and flexible to stay on track

Inspirational Team Management

• Partner with your Store Manager & Assistant Store Manager to provide the support mentorship coaching and guidance that the team need to truly flourish and grow in their roles
• A clear and confident communicator youre comfortable with delivering feedback to your team at all levels in the moment
• Recognise and celebrate team achievements and identify development opportunities in the team feeding these observations back to your management team
• Cultivate an environment of open communication collaboration and mutual support

Operational & Brand Loyalty Excellence

• Ensure the store consistently meets or exceeds company standards for cleanliness organisation and visual merchandising
• Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment
• Ensure the team are actively opting customers into our loyalty programme to build a loyal regular customer base for the store

What you'll need to thrive

• A values champion and brand ambassador our values must resonate deeply with you
• You radiate positivity & enthusiasm and inspire the people around you
• This role is suitable for anyone with Supervisor experience in a store
• Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning growth and development
• Strong problem-solving abilities with the capacity to anticipate and respond effectively to change
• Youre always looking for a better way to do things and are naturally curious in everything you do and every conversation you have

The Interview Process and Candidate Experience

• Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better asking questions inspired by our three core values
• SWOT Analysis - youll present a SWOT analysis for the store youre applying to and share this with your Area Manager in person
• In-Store Experience Interview - a chance for you to experience life as a Supervisor in an A&M store with our Head of Retail

Feedback

We're committed to creating the best candidate experience we can for you. You'll receive feedback over the phone or email at every stage in the process once you've had an interview so that we can set you up for success and help fuel your growth.

Key Skills

Restaurant Experience,Customer Service,Hospitality Experience,Management Experience,Mediation Experience,Guest Services,Merchandising,Experience with Children,Leadership Experience,Mentoring,Supervising Experience,Neonatal Ventilator

Employment Type

Full Time

Experience

years

Vacancy

1